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Old 08-12-2010, 01:54 AM   #1 (permalink)
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Question QQ - How can I remove an app via BAS in BES 5.0?

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Hi all,

In BES 4.1, I can just set Disposition = "Disallowed" for my software configuration for Sametime and the Policy service will remove the app from the handheld.

However, when I set the equivalent ie. using Standard Disallowed for the application control policy, the app is not removed. And I noticed the following handheld permissions are set as follow even though app not removed:-

(1) Connections = Deny
(2) Interactions = Deny
(3) User Date = Deny

Am I missing something? Could someone advise?
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Old 08-12-2010, 03:53 AM   #2 (permalink)
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I am pushing apps into devices by creating a new Software Configuration and addding the desired app into this configuration. Then I add the Software Config to the user I want to have the app. When is the app no longer needed, just remove the Software Config from the user.
This is also better for creating special policies for each app.

Hope that it helps and that I didnt lie
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Old 08-12-2010, 04:21 AM   #3 (permalink)
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Hey nejsemzprahy, I did exactly what you advise. Remove the software configuration from the user, waited out for the BAS jobs to complete. Application still on the device.

Also interesting is that there is no menu option to DELETE the application. Any other input?
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Old 08-12-2010, 04:40 AM   #4 (permalink)
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hmm...well I have never needed to remove apps from device so the next advice can be also wrong... but I would try to leave the Software Config for the user applied and remove the app from Software Config...

But it is just an idea...
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Old 08-12-2010, 04:41 AM   #5 (permalink)
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...and perhaps add the app again into the Sofware Config as Disallowed
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Old 08-12-2010, 07:39 AM   #6 (permalink)
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What is the time you have set on deployment jobs? I think the default is 15 minutes. Also, do you have any restrictions on when deployment is handled? I think the default is all day, every day, but you may want to check that in case it has changed, which would affect your deployment of a disallowed item. Next, you cannot delete a config if someone still has it associated with their device. Do a list of what users are associated with it. Once that is done and you remove it from the group or users, then you should be able to delete it. Hope that helps.
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Old 08-12-2010, 09:55 AM   #7 (permalink)
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Quote:
Originally Posted by cyclmpc View Post
What is the time you have set on deployment jobs? I think the default is 15 minutes. Also, do you have any restrictions on when deployment is handled? I think the default is all day, every day, but you may want to check that in case it has changed, which would affect your deployment of a disallowed item. Next, you cannot delete a config if someone still has it associated with their device. Do a list of what users are associated with it. Once that is done and you remove it from the group or users, then you should be able to delete it. Hope that helps.
Think there is no need of real DELETING of something... These software configurations are great because you can just remove the app from the config and add there a new one and the result will affect all users with this config applied. And that is I hope teh key...remove the app from the software config and add it once more, but this time as Disallowed.
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