08-12-2010, 08:36 AM
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| | Red X when sending e-mail to specific contact
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Over the past few days, one of our users has been getting a red X on her BB when trying to send e-mail to a specific person outside our company. When she sends the message, she gets a check mark in her BB e-mail app, but then a split second later it turns into an X.
She can send and receive e-mail from everyone else without any trouble, it's just this one person that's causing trouble. I looked at the contact, and as far as I can tell, it's a valid e-mail address.
I asked her to try removing her battery for a few seconds, and also to try contacting the person from her computer just to make sure it's actually a BB issue and not an e-mail issue. Assuming those don't solve the problem, what should my next step be?
Running BES 4.1.6 on Win2003 SP2 w/ Exch 2003 SP2. The device is an 8310.