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Old 08-12-2010, 09:36 AM   #1 (permalink)
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Default Red X when sending e-mail to specific contact

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Over the past few days, one of our users has been getting a red X on her BB when trying to send e-mail to a specific person outside our company. When she sends the message, she gets a check mark in her BB e-mail app, but then a split second later it turns into an X.

She can send and receive e-mail from everyone else without any trouble, it's just this one person that's causing trouble. I looked at the contact, and as far as I can tell, it's a valid e-mail address.

I asked her to try removing her battery for a few seconds, and also to try contacting the person from her computer just to make sure it's actually a BB issue and not an e-mail issue. Assuming those don't solve the problem, what should my next step be?

Running BES 4.1.6 on Win2003 SP2 w/ Exch 2003 SP2. The device is an 8310.
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Old 08-12-2010, 10:48 AM   #2 (permalink)
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So we tried resetting via a battery pull, and sending to the same recipient using Outlook works fine. I checked the application log on the BES and didn't see any errors. Is there somewhere else I should look?
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Old 08-12-2010, 11:03 AM   #3 (permalink)
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What is the error listed in the message? Open the message with the red X scroll up and read the status.
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Old 08-12-2010, 12:11 PM   #4 (permalink)
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Does anyone else have the same problem? Is it just that one user at that company?
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