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Old 01-07-2006, 04:42 PM   #1 (permalink)
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Default Since upgrade to BES 4.0.3 (GroupWise) HTML emails appear blank.

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Since upgrading our GroupWise BES to 4.0.3, users are seeing HTML mails as blank on the device. Multipart messages with an HTML attachment display fine.

It is only those messages with Content-Type: text/html (no extra MIME parts) that appear blank.

Previously, messages like that would appear on the BB as blank with a single HTML attachment.

Any ideas what might have changed?

Thanks!
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Last edited by elarsson : 01-08-2006 at 03:19 AM.
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Old 01-08-2006, 03:17 AM   #2 (permalink)
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Looks like RIM might have intentionally changed this in Service Pack 3. From the SP3 release notes:

Quote:
BlackBerry Messaging Agent
SDR 60681: Previously, if a user sent a message in HTML format from the GroupWise Client, the BlackBerry device received the message with a txt file attachment that contained the body of the message.
Seems like a poor decision on RIM's part to me. I understand stripping the attachment on a multipart text/plain and text/html message, but if the message is only text/html, the attachment at least enabled you to read the message.
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Old 01-08-2006, 09:44 AM   #3 (permalink)
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Wirelessly posted (BlackBerry7130/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/-1)

I've already asked about this and it will be fixed in the next release.
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Old 01-08-2006, 10:48 AM   #4 (permalink)
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Quote:
Originally Posted by elarsson
Looks like RIM might have intentionally changed this in Service Pack 3. From the SP3 release notes:



Seems like a poor decision on RIM's part to me. I understand stripping the attachment on a multipart text/plain and text/html message, but if the message is only text/html, the attachment at least enabled you to read the message.
It's not by design. If I remember correctly, it only affects those messages that do not have a plain text stream. As Dan said, its slated to be fixed, most likely in a Hot Fix.
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Old 01-30-2006, 02:29 PM   #5 (permalink)
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What version/patch level of GroupWise are you using? We are not using BES, but simply forwarding messages to the BB's.

Many message are received from postmaster and are blank. Same rule also produces postmaster/blank messages to other accounts on the internet.

-Feedback welcome.
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