I am trying to work out what is the best way to try and keep the software versions on all of the handhelds in our organisation the same.
Thanksfully nearly everyone has the same 8520 handset, so it's not too complex, but I'm not having much luck.
I am migrating users from Professional server to BESX and thought I would enable enterprise updates but I can't seem to get any of the update methods to work.
I have downloaded the latest 5.0 version of the software from the vodafone IE site, installed it on the BES, shared out the RIM folder, and set the relevant path in the BAS. I know have the relevant bundles showing as available for wired updates when I go into the 'Manage Blackberry Device Software BUndles' context. I then created a Software configuration which I added the 8520 bundle to, and a group which I assigned the 8520 software configuration to. I then added a user to this group, but when he went into Blackberry Desktop, it showed that there is a 5.0 update available, and then told him he wasn't allowed to use it.
I have tried to see how you are meant to see Device updates in the Web Desktop Manager, but even thought I'm pretty sure I have followed all of the steps, am not seeign anywhere where I can do device updates.
I now have a situation where the BESX server won't update the handlends, and it won't let me turn the enterprise update feature off, so they can't be updated manually either. When I go back to where I turned on the enterprise updates, it isn'[t showing me a drop down and won't let me switch the yes to a no.
Am I going to have to rebuild my BES just so users can update their software?
iPhones are looking extremely tempting right now....