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Old 01-09-2006, 12:40 PM   #1 (permalink)
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Default blackberry and server email issues?

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Hello,

We have a bes server running 3.6.2.14 with about 100 users, mostly on 7280's. We are having issues with blackberrys and email not working properly. Sometimes when sending an email from the handheld blackberry unit, it states the email was sent, however it never actually sends. When checking the user's outlook mailbox, there is no sent email either.

Also, sometimes when an email is received, it never gets sent to the blackberry handheld. This appears random, and does not seem to matter where it comes from.

When this starts happening, a complete reboot of the BES server will temporarily fix the problem. (stopping/starting services does NOT work)

help?
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Old 01-09-2006, 01:04 PM   #2 (permalink)
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You are currently running SP2. I would recommend upgrading to Sp6 HF1. This will solve a lot of the issues you are seeing.
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Old 01-09-2006, 01:46 PM   #3 (permalink)
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thank you for the quick response. we'll give that a shot.
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Old 01-09-2006, 02:34 PM   #4 (permalink)
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anyone have an idea of how long this kind of upgrade may take with the number of users we have?
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