02-09-2011, 09:07 AM
Join Date: May 2010
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| | Re: BES admin service and web console wont display
In response to everyone who is having problems with the BAS webconsole.
Some of you are embarking on a long a fruitless adventure that will end where you started, - looking at a blank web page.
The Webconsole can be broken by just about any system change on the server to do with Java, Account settings, Blackberry's own Service packs, Windows service pack, Windows update, yadda,yadda.
Popular fruitless chases are: chase the webstorekey
Chase the Java update that corrupts it
Chase the ridiculous log file
Change the browser settings every which way
Revert a Java update
And best of all: Check the Multitude of Blackberry KB's that fix nothing. (KB is a complete Misnomer, how about nkb (No knowledge base)
It is a truely awful system, this issue probably gets more hits than ebay has auctions. Blackberry support should offer at least one complimentary support ticket per month to coincide with MS updates, which only seem to break BESX. Don't even count on a full re-install (including DB- which shouldn't be necessary) this may also not work.
Unfortunatley I also use this shoddy product having found this issue on both 5.01 and 5.02 on a completley bog standard win2003 and exchange 2003 server.
Must be off, put my rear strapped jacket on.