BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 09-22-2010, 11:35 AM   #1 (permalink)
New Member
Join Date: Sep 2010
Model: 8330
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Curve 8330 user account cannot send email

Please Login to Remove!

I use the BB Professional Software to manage Curve 8330 handsets on an Exchange Server 2003 email system supporting Outlook 2007 clients. I reciently renamed a Windows user account (e.g., changed David to Sam) so I could perserve a host of settings on David's old account for the new user (Sam). Everything works perfectly except Sam's Blackberry cannot send messages. I activated Sams email and everything went great. Everything got synchronized and the handset could recieve email. When I replied from the handset to test send functionality I got a Red X. I have checked everything and everything seems normal except that one of the properties of Sam's account on the BPS shows David's name as shown below.
Mailbox:/ou=<DN>/ou=first administrative group/cn=recipient/cn=David
The /cn=David appears nowhere in Exchange. Where is BPS getting this from and how do I correct it?
Old 09-22-2010, 01:42 PM   #2 (permalink)
Dubdub's Avatar
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 52
Thanked 777 Times in 737 Posts

Moved to the BES Admin Section
-->>BB FAQ

-->>Stinsonddog's Tip Site!


If someone helps, tell them by clicking the Thanks button.!!
Old 09-22-2010, 04:31 PM   #3 (permalink)
BlackBerry Elite
knottyrope's Avatar
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,267
Post Thanks: 383
Thanked 387 Times in 355 Posts

look in AD/users for the SMTP field primary field.
unlock your phone here

Still rocking my DTEK60

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.