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Old 01-12-2006, 12:14 PM   #1 (permalink)
pej
Thumbs Must Hurt
 
Join Date: Jul 2005
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Default "Handheld state invalid" in BES Manager

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After doing some software install/remove/reinstall and testing on my 7100i, our BES has decided that my configuration status == "Handheld state invalid". This displays under Handhelds -> my device -> Configuration Status.

View Properties for my 7100i shows that the BES thinks I have three copies of MGMaps installed (the app I was puttering with), even though I've removed them all from my BB. Things did get a bit mucked up with MGMaps, requiring me to remove one version by deleting the Module directly (the Applications menu didn't think the app was installed anymore), and iterating a few install/remove cycles with a couple different versions of the app.

Tx1 support wants me to wipe the device (of course). Has anyone seen this before, and is there a way to force the BES to resync the application list info?
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Old 01-13-2006, 02:25 PM   #2 (permalink)
pej
Thumbs Must Hurt
 
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Ended up doing a full nuke-and-reactivate and now things are well.

Yet another reason we don't want to let users install apps.....
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