BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-27-2010, 07:55 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Location: Toronto
Model: 9800
Carrier: Telus
Posts: 141
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Push app to BB from BES not working

Please Login to Remove!

Hi,

I'm having trouble getting an app (Poynt) to push from our BES (4.1.6.23) to a device. I create the software config, etc. but the app does not push down to the device. I checked the device.xml file and I see the device (8330) in there. In the POLC log i see the following: GetHHCodePackages failed with the error: HHCM_DEVICE_NOT_SUPPORTED.

I'm lost at this point and hoping someone can assist.

Thanks
Offline  
Old 09-27-2010, 08:12 AM   #2 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

What is the version of the OS on the the 8330?
Does the version of the handheld OS you are trying to deploy to support the version of Poynt?
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 09-27-2010, 09:41 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Location: Toronto
Model: 9800
Carrier: Telus
Posts: 141
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The 8330 is running 4.5.0.138. According to the Poynt people the app should work on any OS 4.3 or higher.
Offline  
Old 09-27-2010, 10:22 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default

have you updated your device.xml and vendor.xml files on the bes?
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 09-27-2010, 10:40 AM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Location: Toronto
Model: 9800
Carrier: Telus
Posts: 141
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yes to Device.xml (updated so I could activate a user with a 9800). There is no vendor.xml as it was deleted to enable O/S upgrades from different vendors.
Offline  
Old 09-27-2010, 10:42 AM   #6 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

Quote:
Originally Posted by totalstu View Post
There is no vendor.xml as it was deleted to enable O/S upgrades from different vendors.
*facepalm*
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 09-27-2010, 11:09 AM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default

Quote:
Originally Posted by penguin3107 View Post
*facepalm*
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 09-27-2010, 12:07 PM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Location: Toronto
Model: 9800
Carrier: Telus
Posts: 141
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I take that as meaning I should put back the vendor.xml file, at least until I need to remove to upgrade an O/S?

Thanks
Offline  
Old 09-27-2010, 12:47 PM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Location: Toronto
Model: 9800
Carrier: Telus
Posts: 141
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ok, i put back the vendor.xml file and was able to push the app.

Thanks

Last edited by totalstu : 09-27-2010 at 12:54 PM. Reason: spelling
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.