BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-28-2010, 01:59 PM   #1 (permalink)
New Member
 
Join Date: Jun 2006
Model: 9700
Carrier: Telus
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Handset Upgrade Procedure

Please Login to Remove!

Hi
What is the correct process for upgrading a handset, taking into account preserving the content on their old phone etc?

Do I have to get the handset back to me? How much can i do through BES.

Thanks in advance

Tony
Offline  
Old 09-29-2010, 11:27 AM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default

The safest method is to connect the device to the Desktop Manager and use the "Switch Device" feature. This will backup the data from the old device, restore it to the new device and do an enterprise activation. Also check if you want to move the SD card or backup and restore it.

If you can't get hold of the device, you can also activate the new device and if Wireless Backup is switched on on the BES, you will get most of the stuff back (incl. Bookmarks, alarm settings etc.).
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.