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Old 09-29-2010, 05:58 AM   #1 (permalink)
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Lightbulb BES - Finding old unused accounts

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I'm being asked to find old,unused accounts on our BES 5.0.1 environment (on Exchange) in order to ensure licenses are used efficiently. Assuming I don't always get told when someone leaves the company, how can I find this information. I'm hoping for a vbscript or SQL query that will give me a list of "highly-likely they've left" users. I can then confirm on Active Directory. We have over 1200 users, some of whom are on maternity leave etc...

Any help or advice would be greatly appreciated
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Old 09-29-2010, 07:12 AM   #2 (permalink)
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In your Advanced search for users, you can perform a search on Email Criteria for "Last Contact Date".
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Old 10-01-2010, 01:47 PM   #3 (permalink)
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Keep in mind that last contact date may also be showing people who have issues with their handhelds and can't connect to BES. We have a small user group so it's easy to keep track of who's left, but it helps me identify problems.
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Old 10-01-2010, 03:36 PM   #4 (permalink)
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i do monthly cleanups, anyone who hasnt contacted our server in 30 days gets booted. if they just had their device off i dont see it as that big of a deal to readd and activate them again. plus they r wasting a cal not using the device
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Old 10-04-2010, 10:47 AM   #5 (permalink)
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After 30 days they get booted here as well.
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Old 10-04-2010, 11:10 AM   #6 (permalink)
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We were doing that here (removing after 45 days of no contact actually), but stopped as this is now a service deliverable that internal customers pay for. So they stay on until they are termed (we go by an HR report AND a weekly check of accounts) or the customer requests them removed. We provide them a mothly detailed reportt of what is on the BES for their users. Since they are charged per device on the BES, we see requests for removal pretty quickly when a device isn't being used. Usually much more frequently than our old 45 days policy.
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Old 10-04-2010, 12:03 PM   #7 (permalink)
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We do that too, but sit at a 90 day. Technically we aren't supposed to, but as admin, I feel if they haven't talked to the server in 45+ days..... then do they really even want thier BB that bad. We even had a few users that were "forced" to get a device, the minute they got it, put it in a drawer and never used it.... to me that's a waste of time and money. No sence working on someone that doesn't need to be worked on.
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