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Old 09-30-2010, 09:49 AM   #1 (permalink)
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Default Can't upgrade O/S on 8350i

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I have an 8350i which has O/S 4.7. I downloaded and installed on a computer v5. I connect the 8350i via USB and run loader.exe. It sees the devices and does it's reading and then when it goes to the window where you normally see what it will install, with the check boxes where you can either have things installed or not, the following text is there in light grey lettering. "The Blackberry Desktop Software does not have Blackberry Device Software for the device you have connected to the computer........"

Any idea why this is and what I can do to remedy? Could it be device related as I've seen this with some 8330's as well.

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Old 09-30-2010, 09:57 AM   #2 (permalink)
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Is the OS package you are trying to install distributed by the same wireless carrier that is branded on the device?
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Old 09-30-2010, 11:07 AM   #3 (permalink)
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No, using a file from Sprint as Telus does not offer v5. I deleted the vendor.xml before running loader. Isn't that the way you get around this mismatch? I've been loading T-Mobile .714 for the 9700 on our Telus 9700's without issue.
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Old 10-05-2010, 02:23 PM   #4 (permalink)
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Just in case anyone cares, the issue has to be device related. I just got in a new 8350i and had no issue upgrading to OS5. Still can't on the old device. Not going to worry about it.
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Old 10-05-2010, 02:27 PM   #5 (permalink)
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BBSAK might be able to help you out.



You can remove the OS with it in most cases when loader or desktop manager fails.

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Old 10-07-2010, 07:22 AM   #6 (permalink)
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I think I'll just leave it as is. I'm worried that if I remove the OS and then try to load 5.0 or even the 4.6 from the actual vendor I will have the same issue. Then I would have no device. It's just a spare in case one breaks or whatever.

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