10-03-2010, 04:22 AM
Join Date: Mar 2006
Carrier: t-mobile Germany
Post Thanks: 11
Thanked 72 Times in 69 Posts
If you have a BES and a BIS email account on the device, you get 3 folders containing emails:
"messages", "desktop", "firstname.lastname@example.org".
messages does contain all messages by default, the other folder contain the contente of the mailboxes matching the account.
In the options of desktop and the BIS account you are able to set preferences for both accounts. This is confusing, because some might think if you change something in the webmail account this might only change settings for this mailbox, but, it will also change settings for the "Desktop"/BES email account.
It most likely, the user itself wanted to make things better and accidentially changed some preferences.