Maybe the answer is here somewhere, but I can't find it. So sorry in advance if this question is obsolete.
For a client of ours, I had to migrate BES 4.1.7 to BES 5.0.2 on another machine. We ordered the upgrade key via our provider. When I had the provider on the phone, he assured me we had to enter the upgrade key in our BES 5 server. However, when we received the mail from RiM, we only had a download link to download the version upgrade software.
The situation now is that the new BES is installed with SRP, key and CAL for a trial version. This is limited to 20 users only, so I can't move everyone over using the Transporter Tool.
My questions now are:
1. Does this upgrade key really exist? If so, why isn't it added in the mail from RiM? Is that normal behaviour, or do I have to contact RiM that the upgrade key is not added?
2. Do I just have to use the SRP from the trial version, and use the CAL of my BES 4.1.7? If so, can I run the 2 BES servers simultaneously with different SRP's but with the same CAL?
3. This trial version expires after 90 days. What is expiring? The SRP ID + SRP authentication key, the CAL authentication key, or both? If it is both, I can just use the SRP ID and SRP authentication from my BES 4.1.7 in my BES 5, as long both servers are not running together?
I find this licensing stuff really confusing. What works with which version...