BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 10-04-2010, 07:09 PM   #1 (permalink)
New Member
 
Join Date: Oct 2010
Model: bold
PIN: N/A
Carrier: T-Mobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Express server not delivery email OTA

Please Login to Remove!

I just installed a blackberry express server. I created a user and used the Web Desktop to activate the device to that user. The Dekstop syncronized wihtout a problem. But, unhooked from the desktop the blackberry does not receive email unless I connect it back to the desktop. The install is all defaults. The data plan is NOT an enterprise data plan. I am told that BESX does not require it. But I am wondering if the carrier requirs it. The carrier of the phones is T-Mobile. I am pulling my hair out trying to find what reason is causing the blackberry's not sync their email. Bes server expres 5.02.
Offline  
Old 10-04-2010, 07:26 PM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 52
Thanked 777 Times in 737 Posts
Default

Is the data plan a Blackberry data plan, in this case the personal/BIS plan? It has to be a BB data plan no matter what.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 10-07-2010, 11:05 AM   #3 (permalink)
New Member
 
Join Date: Oct 2010
Model: bold
PIN: N/A
Carrier: T-Mobile
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the response. I have 2 working now but one that just does not connect unless its connected through usb. I have asked T-Mobile and they say he has a BIS and BES plan. I have tried Enterprise Activation on it as well and it still will not connect. I have noticed that under managing users, his model does not show up. The other 2 do.
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.