10-08-2010, 12:37 PM
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I have a Microsoft SBS 2003/Exchange setup with Blackberry Professional - version 18.104.22.168.
I have only 4 users on the BPS setup, and recently, just one of the users started to experience a problem with Contact Sync.
Specifically - when looking at the Event Logs, the SYNC log indicated Event 26016 - "User's Address Book is not initialized in Exchange, sync request ignored".
I know this error has been posted here before, but there has not been much success in terms of dealing with this problem.
Here's what I've done so far:
- I checked permissions for the besadmin service, it's fine.
- I verified that in Exchange, the open to allow sync for unsupported devices was on (this was the source for some people).
-I restarted the BES services in the order recommended.
- I performed a re-activation.
Calendar sync and EMail redirect are fine. It seems like the issue is more Exchange than the BB software. I was wondering if anyone else was struggling with this and managed to solve the issue.
Thanks in advance!