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Old 10-12-2010, 09:07 AM   #1 (permalink)
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Default Blackberry doesn't update even if the email is transferred from inbox to a PST folder

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Hi All,

I am having problems with my blackberry. It doesn't update itself if the exchange emails are transferred moved from inbox to a PST folder. Theoretically, the balckberry should only show the emails in onbox or the folders under the inbox. Please let me know how this can be rectified? many thanks!

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M Niaz
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Old 10-12-2010, 09:37 AM   #2 (permalink)
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I assume that you are using BES?
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Old 10-12-2010, 09:40 AM   #3 (permalink)
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Yes, I am using BES version 5.0. The device configured with Exchange is Blackberry Bold 9700.

Any suggestions please? Thanks!

Last edited by mniaz : 10-12-2010 at 09:53 AM.
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Old 10-12-2010, 10:01 AM   #4 (permalink)
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Moved to the proper section.
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Old 10-12-2010, 10:30 AM   #5 (permalink)
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BES can not access a PST file. the emails must stay in the mailbox on exchange.

You also need to enable hard deletes so it can pick up the change.
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Old 10-13-2010, 03:43 PM   #6 (permalink)
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Hard deletes must be enabled and should be by default with BES 5.0

Check your email reconciliation settings (Messages -> Click Menu -> Options -> Email Reconciliation).
If you have more than one email configured for your BB (BIS account) make sure the Message Services is set to Desktop.

Wireless reconciliation -> On
On Confilcts -> Mailbox wins

Are the messages deleted from the users Outlook Inbox when they are saved to a .PST?
I suggest verifying in OWA that the messages are no longer in the Inbox otherwise they won't be deleted from the BB. Sometimes the messages are in the Outlook deleted items which has not reflected the mesage status change in the Exchange users mailbox

Does email reconciliation work for read/unread/deleted items?
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Old 10-13-2010, 03:45 PM   #7 (permalink)
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I almost forgot...your Outlook is configured for Exchange and not IMAP or POP3 right??
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Old 10-20-2010, 06:06 AM   #8 (permalink)
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Thanks for the replies guys. I have enabled the hard deletes but to no avail.

Yes, outlook is configured for Exchange.

Messages are deleted from outlook inbox when they are saved to a PST folder.

Email reconciliation work for read and unread items only.

From where can I check the OWA settings? Thanks!
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Old 10-20-2010, 11:12 AM   #9 (permalink)
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Can you clarify which part is not working?

When you delete an email from Outlook or BlackBerry is the email not updating to the other location?

Or are emails deleting from the BlackBerry or Outlook when they shouldn't?
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