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Old 10-13-2010, 03:24 AM   #1 (permalink)
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Hi There!

Since we upgraded this client to BES 4.1.7 from 4.1.6 the single user connected to the BES is complaining that his calendar items are deleted off his blackberry after just 1 week. I have checked in the calendar options and it was set to keep appointments forever, I changed it to 60 days, and it's still keeping it for 7 days?

Is there somewhere in BES I should set this option for retention?
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Old 10-13-2010, 03:25 PM   #2 (permalink)
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There is no setting on the BES for how long to keep appointments on the BlackBerry. The option is strickly for the BlackBerry to determine how long to keep the appointment which only has an impact if wireless sync is enabled. Try disabling the wireless synchronization for Calendar and see if the BlackBerry is the real cause of the deleted appointments.

You could try to resend the service books.
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