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Old 10-13-2010, 10:08 AM   #1 (permalink)
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Default BES Error 20190 - Lost Calendar Items

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Hey all,

I am having a problem and was hoping someone could assist. Tried searching but couldn't find much related to this.

User comes to me this morning and states about a month's worth of calendar items are gone from his Outlook. (Exchange 2003)

User has a Storm on BlackBerry Enterprise Server 4.1.

Checked the event viewer on the BES server and found 5 errors in a row listed like the one below (starred out user information, but it was his email address):

What does this error mean and is this probably why he lost the calendar items?

Event Type: Warning
Event Source: BlackBerry Messaging Agent MX00BB01 Agent 1
Event Category: None
Event ID: 20190
Date: 10/12/2010
Time: 6:22:32 PM
User: N/A
Computer: MX00BB01
Description:
{****@*******.COM} GetRIMCalendar() failed: SUCCESS, EntryId=430562


Thank you for all your assistance with this ahead of time.
Please let me know what other information you need from me.
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