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Old 10-13-2010, 10:12 AM   #1 (permalink)
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Default Changing phones/carrier, what's the best process?

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I've got a very small BES environment running here in our office. All of 2 Blackberries. This has worked just great for the better part of 2 years now.

We are going to be switching our Blackberries from 8350i nextel BB's over to AT&T for their torch BB's. So, phone hardware change, and carrier change.

As I think of BES I'm thinking I would remove the BES from the BB's before we go and get the new phones and lose communication with the old BB's? Correct? I really don't want our old BB's to have any data on them.

Can someone give me a simple procedure on how best to do this? I've spent so little time in the BES manager it's mostly foreign to me. Should I just go and remove the accounts and then re-create them when I have the new phones? Is there a wipe or delete process? As you can see It's really foreign to me. The stuff just works and has required very little action over the past 2 years.

Is there anything that I have to pull off or back-up from the phone itself? I would think all of the exchnge stuff will go back on the new phone when I do an enterprise activation?

Thanks,

Roveer
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Old 10-13-2010, 12:09 PM   #2 (permalink)
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This is what we do and you also have a NEW OS that older apps will not like.

No need to remove user from BES, BES has a lot of user prefs backed up on it.

We dont support apps, pic, ringtone, vids etc. Just BES and email.

What we do here is backup old phone, wipe device from BES, insert SD card along with SIM and activate new phone.
Have user get the apps back that they had.

For good beer, I transfer pics and stuff from device memory, but they are still on their own for apps.
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Old 10-13-2010, 12:24 PM   #3 (permalink)
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Quote:
Originally Posted by knottyrope View Post
This is what we do and you also have a NEW OS that older apps will not like.

No need to remove user from BES, BES has a lot of user prefs backed up on it.

We dont support apps, pic, ringtone, vids etc. Just BES and email.

What we do here is backup old phone, wipe device from BES, insert SD card along with SIM and activate new phone.
Have user get the apps back that they had.

For good beer, I transfer pics and stuff from device memory, but they are still on their own for apps.
Guess my question now is, I will need to wipe phone before I take off to get new phones. We will activate at AT&T store and transfer our numbers to new handsets. Assuming I will lose (but not entirely sure) data communication with original BB's once I transfer phone number to new hardware, thus losing the ability to remote wipe from BesAdmin? If this is the case, do I have options to wipe the phone locally at the handset?
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Old 10-13-2010, 12:36 PM   #4 (permalink)
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Yes - under the security options/general (they've moved it around over the years). Once your in the screen with the password timeouts, hit the menu button and select Wipe Handheld.
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Old 10-13-2010, 02:06 PM   #5 (permalink)
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I recommend you reboot the BES and delete the BlackBerry user from the BES prior to Activating the new BlackBerry. This is by no means neccessary but it should prevent a few of the issues with activating a new BlackBerry. Call these preventative steps
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Old 10-13-2010, 02:36 PM   #6 (permalink)
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Quote:
Originally Posted by KalvinCline View Post
I recommend you reboot the BES and delete the BlackBerry user from the BES prior to Activating the new BlackBerry. This is by no means neccessary but it should prevent a few of the issues with activating a new BlackBerry. Call these preventative steps
Call them highly unnecessary and will remove all settings the user has set (including their password keeper which you have NO way of recovering any other way). We replace phones weekly and have never had to do this unless there was some very bad mojo on the person's account. It's the exception, not the rule.
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Old 10-13-2010, 02:55 PM   #7 (permalink)
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Yup. It will definately remove all the settings.

You could create a backup of the original device which will allow a selective restore of one or more device databases.
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Old 10-13-2010, 02:57 PM   #8 (permalink)
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I have never deleted a user except for when they leave the company or get a EAS device.
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Old 10-13-2010, 04:21 PM   #9 (permalink)
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Based on what I have been reading today I don't plan on removing the users from BES. Just to be sure, please make corrections where necessary.

I plan to get the new phones (2 of them), then for each of the 2 BES accounts I plan to "generate and email an activation password" correct?

Then on each of the new phones I will put in that password and this should start an activation correct?

When I am satisfied that everything is working fine, I will eventually do a wipe of the old BB's from the handset.

Is this a plan?
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Old 10-13-2010, 07:29 PM   #10 (permalink)
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You got it.
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Old 10-14-2010, 10:05 AM   #11 (permalink)
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Sounds like a great plan!
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