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Old 10-13-2010, 04:36 PM   #1 (permalink)
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Default Receiving email from outside sources (not BES Server)

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Good afternoon/evening,

I have an interesting problem that I'm trying to solve. Let me give you my setup first:
I have an Exchange 2007 Server on one machine.
I have a BPS Server on another machine that hooked into my exchange server and distributing the exchange emails out to the hand helds.

I have 2 users (out of 20) that are receiving emails on their phones but not in their outlook (or exchange). I looked for a while through the users outlook (which thankfully wasn't as big as mine), and he's not getting the message in there.

Now, when I look at the handheld and at the suspect message, it does say "Received using: Unknown". Now all the legitimate email says "Received using: Desktop (Secure)". I thought he might have a BIS email account setup, however it is not (well the login to the page isn't enabled). Now the nature of these emails is suspect as they claim to come from facebook, but they are coming from a hotmail address.


So my questions(s) are:
Is it possible to spam a handheld devices through a service address?
Is the handheld infected with something?
I don't have this issue with any of the other users and it is possible that these 2 would have click on a phishing email if it hit them.


Any input would be appreciated.

Regards,
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Old 10-13-2010, 04:51 PM   #2 (permalink)
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Old 10-14-2010, 08:36 AM   #3 (permalink)
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Received using "unknown secure" would be from a BES or Redirector setup. Since it says Received using "unknown", it sounds BIS related.

Unknown implies the BlackBerry is receiving email from a BIS account and the service books are not present or bad on the BlackBerry. The user may have setup Facebook using their email address.

You can reproduce the "Received using Unknown" service book issue, by deleting the <jdoe@domain.com> [CMIME] service book. Then send an email to the address.
Keep in mind the service book is not vital to receiving or displaying the email (because the email is ACTUALLY retrieved by RIM servers then forwarded to the PIN.)

To resolve the issue, I supect you will need to resend service books. Can you log into the BIS account from the BlackBerry?

To prove this is not a BES issue. Activate the email address to the another BlackBerry. I'll bet the spam continues to go to the original BlackBerry.

Last edited by KalvinCline : 10-14-2010 at 08:37 AM. Reason: edit grammer
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