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Old 10-15-2010, 06:54 AM   #1 (permalink)
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Default Filing Emails - 9800 on BES

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Hi... using a ATT Torch... BES via my company. Question regarding filing. I want to file a email. I create a folder (that also appears on my company outlook) and hit file. When I delete it from my normal inbox on the phone, it deletes it from the saved folder too? Is there any way to not do that?

Secondly, is there a way to set # of days to keep the messages by folder? For example, if I have 30 days set, I would like them to be deleted in 30 days off my inbox, but not the folder I saved the message too.

I know we have the saved messages folder, but thats one folder and can get pretty filled up if I save all messages I want to keep, there?

Old 10-15-2010, 07:23 AM   #2 (permalink)
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Moved to the BES Admin section and edited title for clarity.
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Old 10-15-2010, 03:31 PM   #3 (permalink)
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There is no way to set message limits per folder.

When you delete a saved message from a BlackBerry it is permanently deleted because there is only the one message actually on the BB.

As I understand it, when you "save" a message on the BB, the message is not moved to a special folder rather it is "flagged" on the BlackBerry. This concept is similar to assigning a Red or Blue Category to a message in Outlook. If you delete the Red or Blue Category email in Outlook... it is deleted.! When you try to view the "Saved" messages on a BlackBerry, you are simply filtering the messages flagged as "saved" on the BlackBerry.

It may be good to point out that a message saved on a BlackBerry as an attachment does not save the attachment. A saved email on a BlackBerry saves only the text that you can see.

For example, I receive an email which is large enough to be truncated and has an attachment. If I save the message on the BlackBerry, all I have done is saved the text that I can view on the screen without clicking any other buttons. The part of the email I have to click "Get More" in order to display or the attachment that I have to click a button to either download or preview....will not be available to view unless the BlackBerry has access to the original email.

I have seen many times where someone has saved a lot of emails on their BB, or created a backup file or perhaps deleted the emails from Outlook thinking it was ok because the email was saved on their BB.
Unless you download and/or save the attachment in the BB device memory or on a media card, that attachment or truncated part of the message is gone.

Last edited by KalvinCline : 10-15-2010 at 03:37 PM. Reason: typo

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