BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 10-15-2010, 12:11 PM   #1 (permalink)
New Member
 
Join Date: Feb 2009
Location: Glen Burnie, MD
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES status hanging on initializing

Please Login to Remove!

I had an user that suddenly stopped receiving email on his device. I looked into the BES and saw that the last communication time was on the 14th. I'm still a pretty new admin, so I thought removing him and adding him back to the BES would reset everything. It didn't.

So, now in the user tab under the status column, it say initializing and has been for some time now.

Does anyone have any thoughts that may help me. I'm using BES Manager 4.1.4.17
Offline  
Old 10-15-2010, 12:22 PM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2008
Location: Canada
Model: 8110
PIN: N/A
Carrier: A crappy one aka. Rogers
Posts: 96
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Was the user's mailbox moved or changes made recently?
Was the Exchange server rebooted recently?


There are many things you can check:

- Does the ETP message arrive in the user mailbox after you attempt to EA?
- What is displayed on the BlackBerry?
- Can you EA a user in the same Mailbox store on the same Exchange server?
Offline  
Old 10-15-2010, 12:49 PM   #3 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,260
Post Thanks: 381
Thanked 383 Times in 353 Posts
Default

if you removed and added the user back in, you need to activate the user again.

What type of device does the user have?
__________________
unlock your phone here http://freemyblackberry.com/

Still rocking my DTEK60
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

SMC EVT317E-5DZ-02F-Q SOLENOID VALVE * NEW NO BOX *
$88.0
SMC EVT317E-5DZ-02F-Q SOLENOID VALVE * NEW NO BOX * pictureNEW SMC VQC4201-5 Pneumatic Solenoid Valve
$35.0
NEW SMC VQC4201-5 Pneumatic Solenoid Valve pictureCLIPPARD AVS-12 AIR VALVE SOLENOID PNEUMATIC MINATURE 12 VDC
$5.0
CLIPPARD AVS-12 AIR VALVE SOLENOID PNEUMATIC MINATURE 12 VDC  pictureASCO 8211D22 SOLENOID VALVE *USED*
$109.0
ASCO 8211D22 SOLENOID VALVE *USED* pictureLot of 3 Mac Valves Pneumatic Solenoid Valve 24v & 120V, 82a-ac-000-tm-daap-1da
$59.99
Lot of 3 Mac Valves Pneumatic Solenoid Valve 24v & 120V, 82a-ac-000-tm-daap-1da picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.