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Old 10-16-2010, 12:39 PM   #1 (permalink)
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Default BES Express 5.0, password required but not in policy

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I was testing the BES Express just to see what cool things I can do with it. I set a password on a device, then realized that it locks after 15 minutes and the user cannot answer phone calls.

I realized that was bad, so I changed the IT Policy to not require a password, and set it to 60 minutes just in case.

The password policy is still in effect. I pushed the IT policy down, it shows that it has applied the policy, but the device is still asking for a password every few minutes.

The device locks after roughly 3 minutes, not the 15 I had originally set it for.

The device is a Blackberry Bold.

Edit: Why doesnt the policy take effect? How do I stop it from asking for a password short of removing the IT Policy and wiping the device?
Old 10-16-2010, 02:46 PM   #2 (permalink)
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Set the policy and options to allow the phone to receive calls when locked.
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Old 10-17-2010, 10:49 AM   #3 (permalink)
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the policy should not deny answer calls while is locked. Can you make a of the Default policy, and set true the Password Required value?
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Old 10-17-2010, 11:26 AM   #4 (permalink)
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If you change the IT policy to a more relaxed one, that does not mean, the devices settings are also changed. Also, some defaults apply.
If the devices settings were: no password, but, if password, lock after 3 minutes, and you set the policy, the password will be enforced, and even If the policy forces a 30 minutes minimum, the device will lock after 3 minutes.

If you change the policy back, the devices settings are still present. You have to change that on the handheld.
Old 10-18-2010, 09:51 AM   #5 (permalink)
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Nobody is right.

Tell the user to disable the password in the device security options. (Options -> Security Options -> General settings).

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