BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 10-17-2010, 12:02 PM   #1 (permalink)
Knows Where the Search Button Is
Join Date: Sep 2006
Model: 9700
Carrier: Rogers
Posts: 39
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES 5.x auto-update contacts

Please Login to Remove!


With version 5.x, BES will now update the contacts on a users' Blackberry automatically. Does anyone know how to change the frequency? I'm not sure how often it updates but it is updating as I see the field 'updated mm/dd/yyyy' in each of my contacts that I pulled from AD.

Old 10-18-2010, 10:03 AM   #2 (permalink)
Thumbs Must Hurt
Join Date: Jun 2008
Location: Canada
Model: 8110
Carrier: A crappy one aka. Rogers
Posts: 96
Post Thanks: 0
Thanked 0 Times in 0 Posts

Perhaps I'm misunderstanding your question but...

BlackBerry will update as soon as the BES receives/notices the update in the user's mailbox as long as the BES was setup as per RIM guidelines, the Exchange server is not busy or overworked, the updated information is actually in the users mailbox.

The reason I say 'actually' may best be explained with an example scenrio...If I have a laptop and use cache Exchange mode, I can make lots of changes to Outlook but until Outlook is connected to Exchange and the updates are reflected in the user's Exchange mailbox....the BES or BlackBerry will not update.

A good quick test is to use create a new contact in OWA and see how long it takes to update on the BlackBerry.

Are the updates working? Where are you making the changes (BlackBerry, Outlook, OWA)?

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.