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Old 10-18-2010, 08:36 PM   #1 (permalink)
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Hi guys,

First time poster.

Yesterday we installed BES Express 5.0.2 on our SBS 2008 server which is also hosting our Exchange 2007 server.
The previous setup was on our SBS2003 and Exchange 2003 server and it was working fine.
The new install seemed to work fine, following an article (which I can't post until I have 10 posts)

I logged into the blackberry administration service and added two Blackberry users which it found through Active Directory.
It adds the user and includes their Blackberry PIN.

However the problem seems to lay from this point on:

Whether I set the password or generate and email one, the user enters the password and presses activate however it only stays on initializing on the Administration Service and same with the Blackberry until it eventually fails.

I am not sure what is causing this.
We have opened the ports that it seems to be working on
The BESAdmin email is working as it should (sent a test email and the users are receiving the password emails that are being generated)

But in the end it is only stuck on initializing.

Does anyone have any suggestion on this issue?

Any help would be greatly appreciated.

Thanks

Last edited by cayal : 10-18-2010 at 09:14 PM.
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Old 10-18-2010, 09:56 PM   #2 (permalink)
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Do the users have a BES data plan?

BESX can OTA activate BIS devices
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Old 10-18-2010, 09:57 PM   #3 (permalink)
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I would imagine so. Their Blackberries worked before the change.
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Old 10-19-2010, 09:49 AM   #4 (permalink)
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Quick test to help narrow down the problem area.

-> Remove the user from the BES (along with mailbox settings)
-> "Attempt" activation on the BB with their email address and any password (the password is not significant to perform the test)
-> Check the users Inbox for the ETP message

Does the ETP message arrive?
if no, the problem is between the BB and the users Inbox
if yes, AND the message is not altered or edited by a spam filter then the problem is between the BES and Exchange

Have you ever used IEMSTEST.exe?
KB02091-How to use the IEMSTest.exe tool to verify that the BlackBerry Enterprise Server service account can access user mailboxes
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Old 10-19-2010, 02:33 PM   #5 (permalink)
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If you moved a user from exchange 2k3 to the exchange 2k7, and then just shutdown the old BES, then install the new BES, the mailbox will still contain BES related information for all BES users.

If you then setup the BES5, activation wil fail, because the new BES still thinks the user is on another BES server. You can watch this in the logs, looks like:
Activation message, etp.dat received, blabla ... user still handled by OLDBESSERVERNAME

Remove the User from the blackberry Server, deleting all blackberry information. Then again try to activate
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Old 10-20-2010, 09:44 AM   #6 (permalink)
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Quote:
Originally Posted by cayal View Post
Hi guys,

First time poster.

Yesterday we installed BES Express 5.0.2 on our SBS 2008 server which is also hosting our Exchange 2007 server.
The previous setup was on our SBS2003 and Exchange 2003 server and it was working fine.
The new install seemed to work fine, following an article (which I can't post until I have 10 posts)

I logged into the blackberry administration service and added two Blackberry users which it found through Active Directory.
It adds the user and includes their Blackberry PIN.

However the problem seems to lay from this point on:

Whether I set the password or generate and email one, the user enters the password and presses activate however it only stays on initializing on the Administration Service and same with the Blackberry until it eventually fails.

I am not sure what is causing this.
We have opened the ports that it seems to be working on
The BESAdmin email is working as it should (sent a test email and the users are receiving the password emails that are being generated)

But in the end it is only stuck on initializing.

Does anyone have any suggestion on this issue?

Any help would be greatly appreciated.

Thanks
Is ETP email arivies in user inbox?
Is ETP email is modified by any way (should look something like this network@etp XXXX.etp.na.blackberry.net)?

If email sits in inbox

Check MAGT log for day when user tried to activate
look for any error 0x80040D or something similar

Also check this http://www.blackberry.com/btsc/KB13852
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Old 10-21-2010, 08:59 PM   #7 (permalink)
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This has been resolved. Please close this thread.

It had to do with the wrong SRP license input. (duh)
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