10-20-2010, 07:32 AM
Thumbs Must Hurt
Join Date: Sep 2009
Location: Ft. Bragg
Post Thanks: 0
Thanked 0 Times in 0 Posts
| | Can't Delete Users Fix.... 5.0.2 MR1!?!?!?!
Please Login to Remove!
Has any one heard about or installed 5.0.2 MR1 yet? We had a ticket open with rim about our BAS-AS locking up every time we tried to delete our users. We even had a tech come to the site, uploaded our FULL database and weeks of logs, and they escelated our case to the Developers.
We had a teleconfrence with RIM the other day, and they said they were able to load our DB in a mock enviroment, and replicate the problems we were having, and the fix was..... MR1 for 5.0.2.
We haven't installed it yet, so I don't KNOW it's the fix.... but I was wondering if anyone out there was having this issue of removing users, cause they said it was a known issue.
On a side note, I am really torn with RIM support. All the people I have worked with are friendly, and knowledgeable. However I feel like they don't comunicate well. Getting status updates was like pulling teeth, and even when they had us try things, they never explained what they were finding, or how things were working. I give them Kudo's on all the times they have helped us, but am dissapointed that 9 times out of 10 it's a patch, script, or update that needs to be run, and I never figure out what the fix really was.