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Old 10-20-2010, 11:33 AM   #1 (permalink)
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Default Attachment Server Not Found

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One of our customer has an issue where they can't view attachments on the their devices and get the error "Attachment Server Not found". Had a quick search in the forum but didn't find anything that looked relevant.
I found the below KBs:
KB20839-Unable to open attachments and "Attachment Server not found" error message is displayed 0 879050435

KB03702-"Attachment server not found" appears during an attempt to open an attachment on the BlackBerry smartphone 0 879050435

None of these apply as the regkey is correct as is local host etc.
It happened to my own server but was fixed by a reboot (I did apply the PDF update before the reboot but it couldn't really have been that as i was having issues with all attachments). I did the same with our customers BES but that didn't work.
Both BES are version 5 SP 2.

The attachment log is massive and displays the following:
[10000] (10/20 15:33:40.754):{0x1F04} [thr:0x1F04] CArznDelayedAttachmentResultVisitor::Uninitialize( ) - begin
[10000] (10/20 15:33:40.754):{0x1F04} [thr:0x1F04] CArznSocket::Close() - m_connectSocket = 0xFFFFFFFF, after
[10000] (10/20 15:33:40.754):{0x1F04} [thr:0x1F04] CArznDelayedAttachmentResultVisitor::Uninitialize( ) - end
[10000] (10/20 15:33:41.752):{0x1CB4} [thr:0x1CB4] CArznSocket::Close() - m_connectSocket = 0xFFFFFFFF, after
[10000] (10/20 15:33:41.767):{0x1F2C} [thr:0x1F2C] CArznDelayedAttachmentResultVisitor::Uninitialize( ) - begin
[10000] (10/20 15:33:41.767):{0x1F2C} [thr:0x1F2C] CArznSocket::Close() - m_connectSocket = 0xFFFFFFFF, after
[10000] (10/20 15:33:41.767):{0x1F2C} [thr:0x1F2C] CArznDelayedAttachmentResultVisitor::Uninitialize( ) - end
[10000] (10/20 15:33:42.750):{0x1CB4} [thr:0x1CB4] CArznSocket::Close() - m_connectSocket = 0xFFFFFFFF, after
[10000] (10/20 15:33:42.765):{0x1F18} [thr:0x1F18] CArznSocket::Receive() - recv() failed with WSALastError 10054 (DSC-BES:2000)
[10000] (10/20 15:33:42.765):{0x1F18} [thr:0x1F18] CArznDelayedAttachmentResultVisitor::Uninitialize( ) - begin
[10000] (10/20 15:33:42.765):{0x1F18} [thr:0x1F18] CArznSocket::Close() - m_connectSocket = 0xFFFFFFFF, after
[10000] (10/20 15:33:42.765):{0x1F18} [thr:0x1F18] CArznDelayedAttachmentResultVisitor::Uninitialize( ) - end
[10000] (10/20 15:33:43.763):{0x1CB4} [thr:0x1CB4] C

I have tried to look for these errors but can't find anything.

i had a look for errors in the MAGT but I couldn't find any errors in there other than MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed for one mailbox which I know is to do with permissions but that isn't the user I am testing with and all other users are not getting that error; their devices are working fine for everything else.

Any suggestions as I am at a loss.

Thanks.
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Old 10-20-2010, 11:44 AM   #2 (permalink)
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..oh and i have tested the attachment server in BlackBerry Server Configuration and that works fine.
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