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Old 10-20-2010, 10:41 AM   #1 (permalink)
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Thumbs up Checking BB service plan (BES ready)

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Just a tip for those who don't know this. RIM has a support portal that allows you to check a device for activation on your BES.

We have been letting our lawyers buy their own BB's for over a year now.

We let them know ahead of time about the "Enterprise" data plan they must purchase before we can activate them on our BES.

Before we would have to assume they got the correct plan before the first bill.

It was "hit and miss" when it came to activating the devices. Sometimes the activation would work and other times you would have to try it again. In the end it was a pain to wait for the device to time out then follow up with the lawyer to make sure he/she had the correct plan.

The only sure fire way to find out is to call RIM and give them the PIN and they would tell you if the device was on the enterprise plan.

RIM does have a support portal that will allow you to check if a device is BES ready:
https://www.blackberry.com/besc/dashboard/

You enter the PIN and the IMEI number and it will tell you if it's enterprise ready.

Not sure if you need a support plan or not to access the portal (we have a support plan).

Just thought I would pass this info along
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Old 10-20-2010, 10:49 AM   #2 (permalink)
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BESC has been around since late 2008.
While you needed T-support to access it when it first launched, you no longer need it.
It's publically available now.
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Old 10-20-2010, 11:00 AM   #3 (permalink)
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Old 10-20-2010, 12:41 PM   #4 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
BESC has been around since late 2008.
While you needed T-support to access it when it first launched, you no longer need it.
It's publically available now.

I was pointing out the BES ready tool they have. Not sure how long they have had it but for the past year all the RIM support folks were telling me there's no tool to check a BB to see if it has the correct data plan.
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Old 10-20-2010, 12:57 PM   #5 (permalink)
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Quote:
Originally Posted by netPOSER View Post
I was pointing out the BES ready tool they have. Not sure how long they have had it but for the past year all the RIM support folks were telling me there's no tool to check a BB to see if it has the correct data plan.
The Enterprise Readiness tool has been available since late 2008, as part of the BESC.
Not sure why anyone at RIM would have told you that it didn't exist. It's certainly not new.
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Old 10-20-2010, 01:10 PM   #6 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
The Enterprise Readiness tool has been available since late 2008, as part of the BESC.
Not sure why anyone at RIM would have told you that it didn't exist. It's certainly not new.
That's comical and sad. We had never needed that tool since we purchased all BB's from ATT. But I called at least 6 times and told the only way to find out about the enterprise plan was to call. It wasn't until the last time where a RIM CSR put me on hold then came back and told me. It was new to him too.

Oh well...
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