10-20-2010, 12:24 PM
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| | Redirect when in cradle not working
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BES Express 5.0.1 on Server 2003 SP2, Exchange 2003 SP2.
The Redirect when in cradle option does not appear to be working for us. I have set multiple users with different models to "No" (ie. don't redirect when cradled), and it always delivers the email.
I've tried clearing the in-cradle flag without success (unplug device, clear in-cradle flag, plug device). BES Admin console and Web console both recognize when I plug/unplug the device.
1) For those of you who have it working, do you see anything in your logs indicating messages are not redirected because of in-cradle? This would give me a starting point at least to track down the problem.
2) What are the requirements for in-cradle to work? Eg. do you only need Device Manager running on the PC, or Device Manager and Desktop Manager, or other?