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Old 10-20-2010, 12:24 PM   #1 (permalink)
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Default Redirect when in cradle not working

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BES Express 5.0.1 on Server 2003 SP2, Exchange 2003 SP2.

The Redirect when in cradle option does not appear to be working for us. I have set multiple users with different models to "No" (ie. don't redirect when cradled), and it always delivers the email.

I've tried clearing the in-cradle flag without success (unplug device, clear in-cradle flag, plug device). BES Admin console and Web console both recognize when I plug/unplug the device.

2 questions:
1) For those of you who have it working, do you see anything in your logs indicating messages are not redirected because of in-cradle? This would give me a starting point at least to track down the problem.
2) What are the requirements for in-cradle to work? Eg. do you only need Device Manager running on the PC, or Device Manager and Desktop Manager, or other?

TIA
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Old 10-21-2010, 08:55 AM   #2 (permalink)
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I believe port 4101 may need to be open for serial by-pass. I see if I can find more info but until then you may want to see if that port is open for internal traffic.
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Old 10-21-2010, 03:49 PM   #3 (permalink)
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The server is on the LAN and firewall is not turned on. If I do a netstat -ano I see that BlackberryRouter.exe is listening on that port. I also see several connected IPs - these IPs are assigned to blackberrys connected via WiFi. I disabled wifi on my blackberry and plugged it into my notebook, and it still redirects messages. It does show that my notebook's IP is now connected to BlackberryRouter.exe on the server port 4101, so I think it is in fact communicating properly.

Last edited by svines : 10-21-2010 at 03:51 PM. Reason: clarification
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