10-20-2010, 01:24 PM
Knows Where the Search Button Is
Join Date: Feb 2006
Location: Winnipeg, MB
Post Thanks: 0
Thanked 0 Times in 0 Posts
| | Redirect when in cradle not working
Please Login to Remove!
BES Express 5.0.1 on Server 2003 SP2, Exchange 2003 SP2.
The Redirect when in cradle option does not appear to be working for us. I have set multiple users with different models to "No" (ie. don't redirect when cradled), and it always delivers the email.
I've tried clearing the in-cradle flag without success (unplug device, clear in-cradle flag, plug device). BES Admin console and Web console both recognize when I plug/unplug the device.
1) For those of you who have it working, do you see anything in your logs indicating messages are not redirected because of in-cradle? This would give me a starting point at least to track down the problem.
2) What are the requirements for in-cradle to work? Eg. do you only need Device Manager running on the PC, or Device Manager and Desktop Manager, or other?