Anyone ,can help me to get activate the users,we have blackberry server 4.0 but now we wanted to move them on new server"blackberry enterprise server" but users saying they are not able to activate..

pls help me urgently.

Thanks in advance

That's a bit lose for details.

Which version of the server, which network, which email server type, etc?

I found a couple of kb's at BlackBerry Technical Solution Center that I''ve used in the past

KB13850
KB13852
that go through things in great detail