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Old 10-22-2010, 04:20 PM   #1 (permalink)
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Default HelpDesk needing BES4 permissions

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I swear I've done some moderately thorough investigating on this topic, including searching here.

I manage our Exchange environment, including a single BES (v4, ~800 handhelds). Our Blackberry support model is business hours only. After-hours or weekend requests wait until the next business day. Roughly 2-5x a month, a Blackberry user needs an after-hours enterprise activation or device password reset.

"The Man" has decided that the entire HelpDesk needs the ability to manage the BES for these after-hour requests. I've decided to pick my battles and not fight this one. I'm looking for suggestions on how to best handle this permission granting. If I can make the permissions granular enough to only allow enterprise activations, device password resets, adding new users, that would be most excellent, but I'm assuming BES4 isn't going to have any way of doing that.

Any comments or suggestions are appreciated. Thanks in advance.

AJ
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Old 10-22-2010, 04:22 PM   #2 (permalink)
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BES 4.0 or 4.1?
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Old 10-22-2010, 04:26 PM   #3 (permalink)
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Sorry - 4.1.7 MR1.
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Old 10-22-2010, 04:48 PM   #4 (permalink)
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you can install a remote manager and give the permissions to make those changes.
This way they can not access the server it self, just the manager portion portion

basically you install BES on their workstation with only the manager option and enter in the SQL info and you are done. You do need to setup and admin account in manager to give them access to do so.

read up more in the manual on it
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Old 10-22-2010, 05:00 PM   #5 (permalink)
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Very good; thanks for your time.
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