BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-22-2010, 04:20 PM   #1 (permalink)
New Member
 
Join Date: Feb 2008
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 13
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default HelpDesk needing BES4 permissions

Please Login to Remove!

I swear I've done some moderately thorough investigating on this topic, including searching here.

I manage our Exchange environment, including a single BES (v4, ~800 handhelds). Our Blackberry support model is business hours only. After-hours or weekend requests wait until the next business day. Roughly 2-5x a month, a Blackberry user needs an after-hours enterprise activation or device password reset.

"The Man" has decided that the entire HelpDesk needs the ability to manage the BES for these after-hour requests. I've decided to pick my battles and not fight this one. I'm looking for suggestions on how to best handle this permission granting. If I can make the permissions granular enough to only allow enterprise activations, device password resets, adding new users, that would be most excellent, but I'm assuming BES4 isn't going to have any way of doing that.

Any comments or suggestions are appreciated. Thanks in advance.

AJ
Offline  
Old 10-22-2010, 04:22 PM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,644
Post Thanks: 264
Thanked 270 Times in 256 Posts
Default

BES 4.0 or 4.1?
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 10-22-2010, 04:26 PM   #3 (permalink)
New Member
 
Join Date: Feb 2008
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 13
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Sorry - 4.1.7 MR1.
Offline  
Old 10-22-2010, 04:48 PM   #4 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,644
Post Thanks: 264
Thanked 270 Times in 256 Posts
Default

you can install a remote manager and give the permissions to make those changes.
This way they can not access the server it self, just the manager portion portion

basically you install BES on their workstation with only the manager option and enter in the SQL info and you are done. You do need to setup and admin account in manager to give them access to do so.

read up more in the manual on it
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 10-22-2010, 05:00 PM   #5 (permalink)
New Member
 
Join Date: Feb 2008
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 13
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Very good; thanks for your time.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.