Originally Posted by martinpas
you must to check the 2 points:
1) if you use pst, and it is not seted to conserve a copy in the mailbox, can make that some emails are not delivered to the device.
2) check the receive as permission for the besadmin account. Especially if you applied an Exchange upgrade (in this case check the mapicdo version too).
I hope this can help you. If not, please check in the MAGT log files, and look for the accounts records that are failing, and post here.
thank you for your reply.
User use outlook by OST not pst.
I haven't check the persmiision for besadmin but I am sure it is fine .Because only few of user has such problem. And problem can be resolve by reactive the BB
Not sure how to view the MAGT log files . I need found how to got those log and post later