BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-30-2010, 02:36 PM   #1 (permalink)
New Member
 
Join Date: Oct 2010
Model: 8530
PIN: N/A
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry mail flow simply stopped working suddenly with no changes

Please Login to Remove!

None of our blackberries can Synch any longer with absolutly no change to the system.
We are running Exchange 2003 & BBM 4.1.4.17, the phones are on the Verizon network. (New Curves) they were recently activated about 3 weeks ago and fine.
It was working for over 2 years and with no changes, even with recent cell provider changes, now around October 26th it simply stopped working.
we have about 8 phones with a last contact timeabout 4 days old. (October 26th)
no amount of rebooting phones, the exchange server or the blackberry server has done anything to help.

All services appear to be running.
when you test the blackberry router at srp.us.blackberry.net on port 3101, it connects to the blackberry system fine.

Database connectivity test works fine.
Validate SRP Key & ID also fine.
I have tried the right click on user and resending the service books from the user panel.
Any ideas?

Last edited by jlbseg : 10-30-2010 at 02:37 PM.
Offline  
Old 10-30-2010, 03:47 PM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,016
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default

This is probably in the wrong section. I assume you are using BES so I will move to the BES Admin section.

Have your users tried battery pulls?

Is the carrier's network up and running?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!

Last edited by Dubdub : 10-30-2010 at 03:48 PM.
Offline  
Old 11-01-2010, 10:55 AM   #3 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,557
Post Thanks: 256
Thanked 260 Times in 246 Posts
Default

What order did you reboot the servers?

Do it in this order
DC, DNS, GC, Exchange, SQL, BES last

or is BES installed on the excahnge server?
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 11-01-2010, 11:09 AM   #4 (permalink)
CrackBerry Addict
 
Join Date: Jan 2008
Model: 9700
PIN: N/A
Carrier: Rogers
Posts: 709
Post Thanks: 0
Thanked 8 Times in 8 Posts
Default

Event log is your friend - BES is pretty verbose about what's wrong with it.
Offline  
Old 11-01-2010, 04:03 PM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2006
Model: 9700
Carrier: t-mobile Germany
Posts: 1,360
Post Thanks: 11
Thanked 69 Times in 66 Posts
Default

Are the Blackberries which have problem still able to use the Blackberry Browser to access internal websites or not ?
If not, and, if the devices which are still ok can: it might be a problem with Verizon.
But, as TargetIT recommended: read the logs, this is a good Idea in any case.

Last edited by nobody7290 : 11-01-2010 at 04:05 PM.
Offline  
Old 11-01-2010, 04:21 PM   #6 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,557
Post Thanks: 256
Thanked 260 Times in 246 Posts
Default

I remember a post a while ago that the BESAdmin went through hoops of troubleshooting only to find out that the accounting dept changed all the BES plans to BIS.

Check my signature on blue link to test it.
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 11-01-2010, 05:00 PM   #7 (permalink)
CrackBerry Addict
 
Join Date: Jan 2008
Model: 9700
PIN: N/A
Carrier: Rogers
Posts: 709
Post Thanks: 0
Thanked 8 Times in 8 Posts
Default

Yeah, good call. When BIS plans became a lot cheaper (ironically because of the iPhone), I got a call from our rep to move to these cheaper plans. Not thinking about it that much, I said sure! And boom, every BB stops responding a couple of days later.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.