BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-01-2010, 10:32 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2007
Location: Toronto, Canada
Model: 9700
OS: 5.0.0.423
PIN: 21B694E3
Carrier: Virgin Mobile Canada
Posts: 396
Post Thanks: 1
Thanked 1 Time in 1 Post
Default BESX not working with Torch??

Please Login to Remove!

Has anyone had problems with the new Torch and their BES 4.1.3.18?

I have a client who is using Rogers and is able to get activated on the server but no new emails are being downloaded to his device. I wonder if there is a issue with BES 4.1.3.18?

Thanks
Andrew
Offline  
Old 11-01-2010, 10:38 AM   #2 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

Has your client updated the device.xml and vendor.xml on the BES as per RIM documentation?
http://www.blackberry.com/btsc/KB13589
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org

Last edited by penguin3107 : 11-01-2010 at 10:39 AM.
Offline  
Old 11-01-2010, 10:39 AM   #3 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

If the user can get activated, that seems like it is a compatible device. I would check the folder redirection and make sure Mailbox is checked.

Also, make sure Enterprise Email isn't being blocked by the firewall on the device.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 11-01-2010, 11:08 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2007
Location: Toronto, Canada
Model: 9700
OS: 5.0.0.423
PIN: 21B694E3
Carrier: Virgin Mobile Canada
Posts: 396
Post Thanks: 1
Thanked 1 Time in 1 Post
Default

Quote:
Originally Posted by jsconyers View Post
If the user can get activated, that seems like it is a compatible device. I would check the folder redirection and make sure Mailbox is checked.

Also, make sure Enterprise Email isn't being blocked by the firewall on the device.
The issue now is the address book gets to 97% and fails.

The users also wants to see all their email and calendar info before September, is this possible?

Thanks
Andrew
Offline  
Old 11-01-2010, 11:20 AM   #5 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

So, the device never completely activates then?

Did you follow the steps that Penguin outlined above?

They can only pre-populate 14 days or I believe 700 message (whichever comes first) depending on how your BES is setup. So, no it is not possible.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 11-01-2010, 11:55 AM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2007
Location: Toronto, Canada
Model: 9700
OS: 5.0.0.423
PIN: 21B694E3
Carrier: Virgin Mobile Canada
Posts: 396
Post Thanks: 1
Thanked 1 Time in 1 Post
Default

Quote:
Originally Posted by jsconyers View Post
So, the device never completely activates then?

Did you follow the steps that Penguin outlined above?

They can only pre-populate 14 days or I believe 700 message (whichever comes first) depending on how your BES is setup. So, no it is not possible.
I copied the two files into the location, I am about to call the client back to have them to another wipe and sync to see if that fixes the sync problem.

Thanks
Andrew
Offline  
Old 11-01-2010, 12:12 PM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2007
Location: Toronto, Canada
Model: 9700
OS: 5.0.0.423
PIN: 21B694E3
Carrier: Virgin Mobile Canada
Posts: 396
Post Thanks: 1
Thanked 1 Time in 1 Post
Default

Quote:
Originally Posted by jsconyers View Post
So, the device never completely activates then?

Did you follow the steps that Penguin outlined above?

They can only pre-populate 14 days or I believe 700 message (whichever comes first) depending on how your BES is setup. So, no it is not possible.
Also he needs to see his emails in his sub folders..
And his blackberry still says sync error with this address book.

Please advise!

Thanks
Offline  
Old 11-02-2010, 07:25 AM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: May 2007
Location: Toronto, Canada
Model: 9700
OS: 5.0.0.423
PIN: 21B694E3
Carrier: Virgin Mobile Canada
Posts: 396
Post Thanks: 1
Thanked 1 Time in 1 Post
Default

Bump
Offline  
Old 11-02-2010, 10:22 AM   #9 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Passp
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,788
Post Thanks: 279
Thanked 297 Times in 281 Posts
Default

please check out this thread for prepopulation
older email Prepopulation on BESX 5.0 - BlackBerry Support Community Forums
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.