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Old 11-08-2010, 12:44 PM   #1 (permalink)
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Join Date: Feb 2005
Location: Windsor, On
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Default Blackberry Alert Instance settings. Critical = all alerts?

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Exchange 2003 environment.
BES 5.0 SP1

On the Alert Instance page I have set the event level to "Critical". I then added an email address to receive the alerts and set its level to "default" which is supposed to default to the level chosen on the page, which is "Critical".

To my surprise, all alerts are coming to the email address including User Add/Delete/Activation which are not critical.

Was wondering if someone else has any suggestions on how or why this isn't working for us.

We just want to see the critical function alerts such as hung threads, mapi(resolvename), SRP connects/disconnects etc.

I reviewed the Overview of alerts in KB article KB00564 but did not help my situation. KB00564-How to configure and set default notification levels for BES Alert

Thanks in advance.
History: PB32, 9800, 9700, 8310, 8700, 7100r, 7780, 7280, 6710, 957, 950

Last edited by morser : 11-08-2010 at 01:00 PM.

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