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-   -   [SYNC-DSession] Failed (error=5411) to decode UPDATE record (http://www.blackberryforums.com/bes-admin-corner/239744-sync-dsession-failed-error-5411-decode-update-record.html)

knottyrope 11-11-2010 04:17 PM

[SYNC-DSession] Failed (error=5411) to decode UPDATE record
 
From event log
[SYNC-DSession] Failed (error=5411) to decode UPDATE record. [USER:139, DS=Backup, DB=EntryPoint Settings, TB=1, UID=

I am getting SYNC errors since upgrading my Torch to a new OS.
I see nothing about it on the WEB.

everything is working and activation to 6.0.0.246 went with no issue.

BES 4.1 SP6 MR7 on Win 2k SP4

Exchange 2003 SP2 on win 2003 SP2

SQL 2005 SP3 on win 2003 RS SP2






SYNC logs

Found this on a new activated user, might be a new feature that 4.x does not support.


[SYNC-SSession] Device responded DATABASE_NOT_FOUND against USE command. No record for this database will be synced. [User:173, SID=1843538828, DS=Backup, DB=Profiles]

[46042] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Received 2332 bytes from device. [User:175, SID=1570900053, SEQ=1/1]
[46052] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Contain 14 record(s) and 6 command(s) from Backup.Options/EntryPoint Settings/DevMgmt.Handheld Agent [User:175]
[26014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Received an invalid USE command. [User:175]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-954132542]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-1015551578]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-1706550105]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-453368347]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=651892545]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-822031493]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=1877526715]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-162153789]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-393098268]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=1554879779]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=1583050774]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=714369585]
[46031] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Submit XML request to Backup connector. [User:175]
[46031] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Submit XML request to DevMgmt connector. [User:175]
[46037] (10/24 05:46:56.324):{0xCFC} [SYNC-DSession] UID Logging: A113983099,D102031000. [User:175, DS=DevMgmt, DB=Handheld Agent]
[46008] (10/24 05:46:56.324):{0xD00} [SYNC-DSession] Send 1 packet(s) with 103 bytes to the device. [User:175, SID=1570900053, CLID=165, ECLID=8, TAG=2493605, ST=20]
[40000] (10/24 05:46:56.324):{0xE80} [BIPP] Send data, Tag=2493605
[46019] (10/24 05:46:56.324):{0xD00} [SYNC-DSession] DSession is finished. [User:175, SID=1570900053, CLID=165, ECLID=8]
[40000] (10/24 05:46:57.011):{0xE7C} [BIPP] Received status DELIVERED, Tag=2493605
[40000] (10/24 05:46:57.574):{0xE7C} [BIPP] Received datagram, Tag=1301709
[46042] (10/24 05:46:57.574):{0xD08} [SYNC-DSession] Received 9929 bytes from device. [User:175, SID=1570912264, SEQ=1/1]
[46052] (10/24 05:46:57.574):{0xD08} [SYNC-DSession] Contain 6 record(s) and 4 command(s) from Backup.Options/Service Book/EntryPoint Settings/Theme Settings [User:175]
[46031] (10/24 05:46:57.636):{0xD08} [SYNC-DSession] Submit XML request to Backup connector. [User:175]
[46008] (10/24 05:46:57.668):{0xD0C} [SYNC-DSession] Send 1 packet(s) with 8 bytes to the device. [User:175, SID=1570912264, CLID=166, ECLID=8, TAG=2493606, ST=20]
[46019] (10/24 05:46:57.668):{0xD0C} [SYNC-DSession] DSession is finished. [User:175, SID=1570912264, CLID=166, ECLID=8]

knottyrope 11-18-2010 12:52 PM

Re: [SYNC-DSession] Failed (error=5411) to decode UPDATE record
 
Guess I have a stumper.

knottyrope 11-23-2010 02:45 PM

Re: [SYNC-DSession] Failed (error=5411) to decode UPDATE record
 
upgraded to 4.1.7 MR3 and see if makes a difference or knot.

knottyrope 12-02-2010 02:57 PM

Re: [SYNC-DSession] Failed (error=5411) to decode UPDATE record
 
Still see the the errors

knottyrope 01-06-2011 10:21 AM

Re: [SYNC-DSession] Failed (error=5411) to decode UPDATE record
 
even upgrading Torch to OS 6.0.0.337 it exists

I am told it is related to themes but I never used one.

bigwillokc 01-06-2011 06:19 PM

Re: [SYNC-DSession] Failed (error=5411) to decode UPDATE record
 
i am seeing this on BESX 5.0.2 as well for several users

knottyrope 01-07-2011 10:42 AM

Re: [SYNC-DSession] Failed (error=5411) to decode UPDATE record
 
Quote:

Originally Posted by bigwillokc (Post 1691598)
i am seeing this on BESX 5.0.2 as well for several users

what device and OS are they on?


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