When calendar reminder alerts are dismissed on a BlackBerry Bold 9700 or 9630 smartphone with content protection enabled
, upcoming calendar appointments that trigger the reminder alert are displayed as duplicates only on the BlackBerry smartphone. This may also occur with All Day
- BlackBerry® Bold™ 9700 smartphone
- BlackBerry® Tour™ 9630 smartphone
- BlackBerry® Device Software 5.0
- DT 523362
Update to BlackBerry Device Software containing Application Version 18.104.22.1684 or later
for the BlackBerry Tour 9630
Update to BlackBerry Device Software containing Application Version 22.214.171.1243 or later
for the BlackBerry Bold 9700
Visit the following web site to download the latest version of BlackBerry Device Software from your wireless service provider: http://na.blackberry.com/eng/support/downloads/download_sites.jsp Workaround Please be advised that this workaround may not be suitable for your organization. Please check with your security or legal department to ensure compliance with State and Federal law.
To disable content protection on the BlackBerry smartphone, complete the following steps:
- From the Home screen of the BlackBerry smartphone, click Options > Security Options.
- In Security Options, click Encryption.
- Change the Encryption mode to Disabled, and then save the settings.
: If the BlackBerry smartphone is associated with a BlackBerry® Enterprise Server, content protection might be enabled through an IT policy. Contact the server administrator to disable content protection. Additional Information
If the following IT policy is configured, it will continue to force Content Protection
(BlackBerry smartphone Encryption
) and BlackBerry smartphone Password
. Even after manually configuring the IT policy to exclude Content Protection
, the following policy will override this setting. Policy:
External File System Encryption Level Setting:
Encrypt to User Password and Device Key (including multimedia directories) Source: KB21364-Dismissing calendar reminder alert causes duplication of some calendar entries after content protection is enabled