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Old 12-16-2010, 01:17 PM   #1 (permalink)
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Default Emails not deleting from Handhelds

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Hi,
I am having a problem with 10-15 users on our BES server (70 users total). When deleting mail from outlook it doesn't delete from the handheld no matter if its a soft delete, hard delete, move to .pst, etc. I have hard deletes enabled, message state database set to 1000. Occasionally, a few of the messages will be removed though...

I can flush the handheld and remove them from the BES and re-activate them and it will work for the few first few emails but after that back to nothing disappearing from the handheld. Cached / not cached exchange mode in outlook makes no difference. None of the users have anyone delegated to remove mail for them.

I have found a few threads that had the same problem but no one really solved it.

Any ideas?...we are getting ready to upgrade to Exchange 2010 over the next 2 months as well as BES 5 on new hardware. The hardware has arrived we are just in a planning process to figure out how to get to 2010 and Bes 5.

I wont be able to get away with "it will be fixed when we upgrade exchange and the BES server"



Background info:
BES version 4.1.7 (no maintenance releases installed)
Exchange 2000 SP3
Handhelds: 9000,9700,9800
Carrier: ATT


Thanks in advance as this forum has been greatly useful in my time as a BES admin!

-James
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Old 12-16-2010, 01:28 PM   #2 (permalink)
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Default Re: Emails not deleting from Handhelds

take a peek at this thread
How often does sync'ing take place? - BlackBerry Support Community Forums
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Old 12-16-2010, 02:33 PM   #3 (permalink)
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Default Re: Emails not deleting from Handhelds

Ive read that thread, but didn't see how it related besides the hard deletes and stuff. The emails on the held just NEVER disappear. They will stay on until manually deleted...
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Old 12-16-2010, 02:45 PM   #4 (permalink)
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Default Re: Emails not deleting from Handhelds

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.
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Old 12-17-2010, 06:16 AM   #5 (permalink)
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Default Re: Emails not deleting from Handhelds

Those settings have been verified on all of the affected handhelds. W

Would the messageflow.exe app be able to help me track the message deletion process as well?
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Old 12-17-2010, 08:40 AM   #6 (permalink)
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Default Re: Emails not deleting from Handhelds

Have you tried to resend the service books? Or have you tried to re-activate those devices? There also could be an issue with the devices software not being compatible with the older exchange and BES that you have. have you looked into how the Devices software interact with your current settings?
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Old 12-17-2010, 09:38 AM   #7 (permalink)
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Default Re: Emails not deleting from Handhelds

Have you tried reload command in BES?
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Old 12-17-2010, 09:39 AM   #8 (permalink)
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Default Re: Emails not deleting from Handhelds

Quote:
Originally Posted by swervable View Post
There also could be an issue with the devices software not being compatible with the older exchange and BES that you have. have you looked into how the Devices software interact with your current settings?
huh?
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