12-16-2010, 01:17 PM
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| | Emails not deleting from Handhelds
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I am having a problem with 10-15 users on our BES server (70 users total). When deleting mail from outlook it doesn't delete from the handheld no matter if its a soft delete, hard delete, move to .pst, etc. I have hard deletes enabled, message state database set to 1000. Occasionally, a few of the messages will be removed though...
I can flush the handheld and remove them from the BES and re-activate them and it will work for the few first few emails but after that back to nothing disappearing from the handheld. Cached / not cached exchange mode in outlook makes no difference. None of the users have anyone delegated to remove mail for them.
I have found a few threads that had the same problem but no one really solved it.
Any ideas?...we are getting ready to upgrade to Exchange 2010 over the next 2 months as well as BES 5 on new hardware. The hardware has arrived we are just in a planning process to figure out how to get to 2010 and Bes 5.
I wont be able to get away with "it will be fixed when we upgrade exchange and the BES server"
BES version 4.1.7 (no maintenance releases installed)
Exchange 2000 SP3
Thanks in advance as this forum has been greatly useful in my time as a BES admin!