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-   -   Determining if wireless contacts sync was broken from logs (http://www.blackberryforums.com/bes-admin-corner/242858-determining-if-wireless-contacts-sync-broken-logs.html)

LOGIC 3 01-06-2011 04:47 PM

Determining if wireless contacts sync was broken from logs
 
Need a little help. I have a user that claims that contacts have not been syncing with their Exchange account for the last 8 months. In fact, they claim it never worked since we set up the phone (8 months ago). They never reported a problem all this time and email was working fine. I think I need to check logs that contain data on Corporate PIM. Not sure which log that is or which tool to use from the resource kit or which lines to pay attention too.

I read up on the BES Resource kit today and have all the tools downloaded and have been able to run some of them. Just need a little help in the right direction on were to look. This is a small BES deployment with only 5 users. I am running BES 4.1.4.

The user informed us of this problem during a setup for a new phone for them, so the original BES account was deleted and recreated for this user and everything works fine now. So the only thing I have to go on right now is the old log files which we still have.

So how do I figure out if contacts wireless sync was broken?

knottyrope 01-06-2011 05:15 PM

Re: Determining if wireless contacts sync was broken from logs
 
look at the BES SYNC logs

LOGIC 3 01-10-2011 09:57 AM

Re: Determining if wireless contacts sync was broken from logs
 
Quote:

Originally Posted by knottyrope (Post 1691586)
look at the BES SYNC logs

Ok, I see the user in question in the sync logs. So sync is occuring, but how do I tell what is syncing? Again I just need to confirm that contacts data was being passed back and forth from Exchange to the phone.

Also, the user informed us that they had been using Google and syncing contacts, so now I am thinking that may have been the cause of the problem. Can I tell from logs if Goggle Sync for contacts were being used by a user?

knottyrope 01-10-2011 11:15 AM

Re: Determining if wireless contacts sync was broken from logs
 
see if he has the sevice book for it


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