BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-06-2011, 03:47 PM   #1 (permalink)
New Member
 
Join Date: Jan 2011
Model: 9650
PIN: N/A
Carrier: Sprint
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Determining if wireless contacts sync was broken from logs

Please Login to Remove!

Need a little help. I have a user that claims that contacts have not been syncing with their Exchange account for the last 8 months. In fact, they claim it never worked since we set up the phone (8 months ago). They never reported a problem all this time and email was working fine. I think I need to check logs that contain data on Corporate PIM. Not sure which log that is or which tool to use from the resource kit or which lines to pay attention too.

I read up on the BES Resource kit today and have all the tools downloaded and have been able to run some of them. Just need a little help in the right direction on were to look. This is a small BES deployment with only 5 users. I am running BES 4.1.4.

The user informed us of this problem during a setup for a new phone for them, so the original BES account was deleted and recreated for this user and everything works fine now. So the only thing I have to go on right now is the old log files which we still have.

So how do I figure out if contacts wireless sync was broken?
Offline  
Old 01-06-2011, 04:15 PM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,701
Post Thanks: 270
Thanked 286 Times in 270 Posts
Default Re: Determining if wireless contacts sync was broken from logs

look at the BES SYNC logs
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Offline  
Old 01-10-2011, 08:57 AM   #3 (permalink)
New Member
 
Join Date: Jan 2011
Model: 9650
PIN: N/A
Carrier: Sprint
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Determining if wireless contacts sync was broken from logs

Quote:
Originally Posted by knottyrope View Post
look at the BES SYNC logs
Ok, I see the user in question in the sync logs. So sync is occuring, but how do I tell what is syncing? Again I just need to confirm that contacts data was being passed back and forth from Exchange to the phone.

Also, the user informed us that they had been using Google and syncing contacts, so now I am thinking that may have been the cause of the problem. Can I tell from logs if Goggle Sync for contacts were being used by a user?
Offline  
Old 01-10-2011, 10:15 AM   #4 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,701
Post Thanks: 270
Thanked 286 Times in 270 Posts
Default Re: Determining if wireless contacts sync was broken from logs

see if he has the sevice book for it
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Determining if wireless contacts sync was broken from logs
Thread Thread Starter Forum Replies Last Post
Thousands of Failure Audits in system logs, contacts don't sync FCCSonline BES Admin Corner 6 09-15-2008 03:51 PM
Auto wireless sync of contacts? InGearX General BlackBerry Discussion 2 04-24-2008 08:29 AM
Wireless Sync for Outlook Contacts gamoid General BlackBerry Discussion 1 11-24-2006 05:46 PM
Wireless sync getting duplicate contacts in Outlook. richard371 BES Admin Corner 3 11-23-2006 11:47 AM
Wireless Calendar, Contacts & Tasks Sync sigreti Rumor Mill 5 02-17-2006 01:33 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.