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Old 01-10-2011, 03:32 PM   #1 (permalink)
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Default BES newbie questions

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I started with a new employer about a month ago and we use BES with Groupwise. Up front let me say that I am not the server admin and I do not know the version we are using. I've asked a lot of questions to our IT guy and he doesn't seem terribly interested in making our BES sync better. I have a few questions and figured one post to summarize was better than a bunch, so I apologize ahead of time for the length of this.

1. If I flag an email on my BB it does not show up in my inbox on the computer as needing follow-up. Is this a setting change?

2. If I pull an email from my inbox to a folder using my computer, it deletes it from my BB, but if I use my BB it just files it. Can I change this to be able to access foldered files from my phone?

3. I can't access any documents, which I thought was part of the deal, but obviously could be wrong.

4. I also can't save a file I recieve in email to my BB, unless its in my personal account. I thought with BES I should also be able to save documents.

I'm hoping to suggest some setting changes that can improve things a little bit, but given I have never worked with BES I wasn't sure that I was right.

Any feedback would be much appreciated.
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Old 01-10-2011, 03:46 PM   #2 (permalink)
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Default Re: BES newbie questions

Without knowing the version and specific details of your BES environment, it's difficult to answer any of your questions.

Keep hammering your IT department. It's their job to address your concerns.
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