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Old 01-13-2011, 05:05 PM   #1 (permalink)
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Default NEED BES Help

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Apparently a change to our BES was applied where a new Exchange 2007 Server and only a few users were moved over to the new server.

Some work, most don't. Those who do work, can't send e-mail and the Send-As permission has been applied.

For those who do not work, here is the sticky situation. Totally weird.

Prerequisites:
Exchange 1 (original server)
Exchange 2 (new server)
BES 1 (original BES Server)
BES 2 (new BES server) - Backup BES server

I have a few users here who are unable to receive e-mail or anything on their BB that is linked to the BES 1 server. These users have been moved to the new Exchange 2 server. Looks like they are totally disconnected from the BES.

I had one user moved from new Exchange 2 back to old Exchange 1. Still CANNOT get him activated with new act. codes and all.

All I get is Activating....... or Contacting Server....... (two different phones)

The ETP.DAT email and attachment is in their email box, however it still is not recognizing. This is doing it both for Exchange 1 and Exchange 2

Any help would be appreciated to get these users back on.

Thanks.
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Old 01-13-2011, 05:18 PM   #2 (permalink)
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Default Re: NEED BES Help

Moved to the BES Admin section
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Old 01-14-2011, 09:37 AM   #3 (permalink)
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Default Re: NEED BES Help

Did you apply the permissions for BESAdmin service account on the new BES server?

Did you use the same account or a new one?
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Old 01-14-2011, 04:55 PM   #4 (permalink)
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Default Re: NEED BES Help

Resolved!

@knottyrope - Same account, same BES server. Different Exchange server

The FIX WAS REAL SIMPLE. When moving a mailbox from one server to another, simply RESTART the BES server. Thanks for the help!
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Old 01-16-2011, 08:51 AM   #5 (permalink)
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Default Re: NEED BES Help

maybe all you needed to do was this

KB00140-How to use the handheldcleanup.exe tool when moving mailboxes in Microsoft Exchange
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