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-   -   BES 5 Transported Migrated Users not working...please help! (http://www.blackberryforums.com/bes-admin-corner/245294-bes-5-transported-migrated-users-not-working-please-help.html)

DSHThomsons 02-23-2011 06:26 AM

BES 5 Transported Migrated Users not working...please help!
 
4 Attachment(s)
Hi Guys,

We've recently installed BES5, fresh new install, using a new SRP (upgraded to 5.0.2.28). This is co-exisiting with the old BES server which is where our users (125 ish) are currently running on BES 4.1.6. without problems. The new install was installed using the exisiting BESAdmin account.

We have also upgraded at the same time to Exchange 2010 from Exchange 2003.

Moved all non blackberry users over from 2003 to 2010 - they all work fine.

Moved over some blackberry users to 2010, along with the BESAdmin account and this still allowed blackberry users to work (all be it a bit slower) - even though they were still on 4.1.6.

Moved 2 users over to BES 5 using transporter and this stopped the devices working. This is the email I've sent our Blackberry support, wanted to post on here to see if anoyone else could help as we're running out of ideas...

Migrated 2 blackberries over from old to new using transporter, not working, found there to be an SRP error – trouble-shooted this yesterday with you, new SRP ID and key issued.
The SRP is now registered and connected (good news) the 2 blackberries I’ve migrated over are still not working, re-sent service books which didn’t fix anything.
Tried to re-activate one of the two blackberries, by generating a blackberry activation password and re-activating, the user receives the ETP.dat file with the key to their outlook, (which stays in Outlook) but still no activity on the blackberry (activation fails, unable to contact server).
Migrated over another device via transporter (thought I would try again as the 2 already on there were migrated before the SRP issue was sorted) this doesn’t work either (see transporter log below in red).
Tried setting up a completely new user who previously has never had a blackberry and the activation fails – unable to contact server.

One thing that I noticed was the Host Routing Information, should this be blank or set to localhost ?! I’ve tried both but not sure what this should be. (see figure 1)

Also another point that I noticed with the 3rd user that I migrated today, was that I can see the IT policy has been applied successfully, whereas on the 2 that were migrated prior to the SRP issue the (default?!) policy has not been applied. (see figure 2 and 3)

And when I try and do a test message from Manage Users – User Name – send message I get the request could not be completed (see figure 4)


Here is the LOG of the Transporter for the 3rd device we migrated after the SRP issue was sorted:


(02/23 10:27:34) [ENV] BlackBerry Enterprise Transporter 5.0.0.51 Starting Up...
(02/23 10:28:06) Initializing source database connection: DomTest1
(02/23 10:28:06) Initializing destination database connection: LocalSqlServer
(02/23 10:28:36) Preview Starting
(02/23 10:28:36) Manifest: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server Resource Kit\BlackBerry Enterprise Transporter\Manifests\TEST4.xml
(02/23 10:28:36) Preparing to process 1 users
(02/23 10:28:36) Starting global validation tasks
(02/23 10:28:36) Global validation tasks completed
(02/23 10:28:36) {user email address} Validating user, TransId=1
(02/23 10:28:36) {user email address} *** User appears valid for migration ***
(02/23 10:28:36) {user email address} User validated successfully, TransId=1
(02/23 10:28:36) {user email address} Completing job TransId=1
(02/23 10:28:37) **** START USER SUMMARY ****
(02/23 10:28:37) user email address VALIDATION_COMPLETE_SUCCESS
(02/23 10:28:37) **** END USER SUMMARY ****
(02/23 10:28:37) Preview Complete!
(02/23 10:28:56) Migration Starting
(02/23 10:28:56) Manifest: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server Resource Kit\BlackBerry Enterprise Transporter\Manifests\TEST4.xml
(02/23 10:28:56) Preparing to process 1 users
(02/23 10:28:56) Starting global validation tasks
(02/23 10:28:56) Global validation tasks completed
(02/23 10:28:56) {user email address} Validating user, TransId=2
(02/23 10:28:56) {user email address} *** User appears valid for migration ***
(02/23 10:28:56) {user email address} User validated successfully, TransId=2
(02/23 10:28:56) {user email address} Disabling user in source domain, TransId=2
(02/23 10:28:56) {user email address} User disabled successfully, TransId=2
(02/23 10:28:56) {user email address} Waiting 60s for source BES to shut down user
(02/23 10:28:56) {user email address} WaitHandler waiting 59 seconds for user, TransId=2
(02/23 10:28:57) {user email address} Wait time remaing for current task: 58s
(02/23 10:29:17) {user email address} Wait time remaing for current task: 38s
(02/23 10:29:37) {user email address} Wait time remaing for current task: 18s
(02/23 10:29:55) {user email address} WaitHandler done waiting, TransId=2
(02/23 10:29:55) {user email address} Migrating user data, TransId=2
(02/23 10:29:55) {user email address} Starting migration from TBX-BES[4.1.6.23] to Thomsons-BES01[5.0.2.17]
(02/23 10:29:57) {user email address} Data migrated successfully, TransId=2
(02/23 10:29:57) {user email address} Monitoring server for SWITCH_SERVICE, this may take up to 210 seconds
(02/23 10:30:02) {user email address} Wait time remaining for current task: 84s, SWITCH_SERVICE status: Unknown
(02/23 10:30:32) {user email address} Wait time remaining for current task: 54s, SWITCH_SERVICE status: Unknown
(02/23 10:31:02) {user email address} Wait time remaining for current task: 24s, SWITCH_SERVICE status: Unknown
(02/23 10:31:32) {user email address} Wait time remaining for current task: 114s, SWITCH_SERVICE status: Idle
(02/23 10:32:02) {user email address} Wait time remaining for current task: 84s, SWITCH_SERVICE status: Idle
(02/23 10:32:32) {user email address} SWITCH_SERVICE is successful
(02/23 10:32:32) {user email address} Wait time remaining for current task: 54s, SWITCH_SERVICE status: RequestSuccess
(02/23 10:32:32) {user email address} Monitoring server for SET_IT_POLICY, this may take up to 420 seconds
(02/23 10:32:37) {user email address} Wait time remaining for current task: 294s, SET_IT_POLICY status: Unknown
(02/23 10:33:07) {user email address} Wait time remaining for current task: 264s, SET_IT_POLICY status: Unknown
(02/23 10:33:27) {user email address} SET_IT_POLICY is successful
(02/23 10:33:27) {user email address} Deleting user from source, TransId=2
(02/23 10:33:28) {user email address} User successfully deleted, TransId=2
(02/23 10:33:28) {user email address} Completing job TransId=2
(02/23 10:33:28) **** START USER SUMMARY ****
(02/23 10:33:28) user email address MIGRATION_COMPLETE_SUCCESS
(02/23 10:33:28) **** END USER SUMMARY ****
(02/23 10:33:28) Migration Complete!

Hannah814 02-23-2011 06:36 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Have you checked the permissions for BESAdmin. Send as, recieve as etc. If the ETP message is stuck in the mailbox then normally its send as missing, firewall issue.

Can you run the IEMStest on the user and post what it says?

DSHThomsons 02-23-2011 06:38 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Hi Hannah, thanks for the reply I will double check this now but it is the same BESadmin account that is being used for the old BES server which is working OK.

Will check now and run the test and come back

Cheers
Dom

DSHThomsons 02-23-2011 06:46 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
The only permissions the BesADMIN account has on the users that I've checked on so far is Send As - could this be something !? Baring in mind that these users were working fine on the old BES server, on the same domain using the same BesADMIN account which hasnt been changed ?! Infact, the same BES account is serving my blackberry which is on the old BES server and is working OK !?

Just about to run the IEMStest

Thanks
Dom

DSHThomsons 02-23-2011 06:54 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
IMES Test Results for both profiles

Blackberry Server:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\besadmin>"C:\Research In Motion\BlackBerry Enterprise Server 5.0.0\tool
s\IEMSTest.exe"
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
OpenMsgStore() for this profile failed (8004011d)

C:\Users\besadmin>

BlackBerryServer_MailStoreProfile :
C:\Users\besadmin>"C:\Research In Motion\BlackBerry Enterprise Server 5.0.0\tool
s\IEMSTest.exe"
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
OpenMsgStore() for this profile failed (8004011d)

C:\Users\besadmin>


Could we be on to something here ?!

Thanks
Dom

Hannah814 02-23-2011 07:25 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Can you run the IEMSTest?

See this below how to run it.

KB02091-How to use the IEMSTest.exe tool to verify that the BlackBerry Enterprise Server service account can access user mailboxes

Hannah814 02-23-2011 07:26 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Ohhps just seen the error!

Hannah814 02-23-2011 07:33 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Have a look at this:

KB20608-Random BlackBerry smartphones fail to start and "MAPIMailbox - OpenMsgStore (0x8004011d) failed" appears in BlackBerry Messaging Agent and Application logs due to Microsoft Exchange 2010 Throttling Policy

Hannah814 02-23-2011 07:34 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Or this about the same issue:

BlackBerry Enterprise Server and Exchange Server 2010 Throttling Policies - Port3101.org : Your BES Connection

DSHThomsons 02-23-2011 08:06 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Great, thanks Hannah, will have a read now :)

DSHThomsons 02-23-2011 08:38 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
OK, I've read that, I will run the command on 2010 and see what the outcome is and come back.

Also, on a side note and something that I am scratching my head about, when I used the IEMSTest the two profiles it brought up were

BlackBerryServer_MailStoreProfile
and
BlackBerryServer

Is this correct ?! Should it not be using the BesADMIN account that has been setup in the Blackberry Server Configuration - Blackberry Server Tab - Edit MAPI Profile BESAdmin mailbox !? Or is this something totally different !?

Cheers
Dom

Hannah814 02-23-2011 08:43 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
You should run it for a users name.

DSHThomsons 02-23-2011 08:47 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
What the MAPI Profile on the Blackberry server configuration ?! Switch that to one of the users whos accounts have been migrated over ?!

freakinvibe 02-23-2011 08:47 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Quote:

Moved over some blackberry users to 2010, along with the BESAdmin account and this still allowed blackberry users to work (all be it a bit slower) - even though they were still on 4.1.6.
4.1.6 does not support Exchange 2010, so you are on your own there.

What you should have done is:
  • Setup BES 5
  • Create and activate a test user (Exchange 2003) on BES 5.0
  • Check if he activates and syncs ok.
  • If that all works, use transporter to move everybody over from 4.1.6 to 5.0 (everyboday still on Exchange 2003)
  • Once everybody is happy and working, move users to Exchange 2010 (there are docs how to do that).

DSHThomsons 02-23-2011 08:54 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Thanks Freakinvibe.

We set a new user up on 2010 and then tried them on bes 5 and that didnt work, will sett up a new user on 2003 and then try them on BES 5 and come back to you.

Before I do though, I am going to run with Hannah814 suggestion as the problem seems to lie in connecting to the MSGStores.

DSHThomsons 02-23-2011 09:14 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Hmmm, I've run the script
New-ThrottlingPolicy "BES Throttling Policy" -RCAMaxConcurrency:$null
Set-Mailbox besadmin -ThrottlingPolicy "BES Throttling Policy"


Which returned [PS] C:\Windows\system32>New-ThrottlingPolicy "BES Throttling Policy" -RCAMaxConcurrency:$null


RunspaceId : 060cdc52-5f32-4f06-ab86-7de5400c9c4f
IsDefault : False
AnonymousMaxConcurrency : 1
AnonymousPercentTimeInAD :
AnonymousPercentTimeInCAS :
AnonymousPercentTimeInMailboxRPC :
EASMaxConcurrency : 10
EASPercentTimeInAD :
EASPercentTimeInCAS :
EASPercentTimeInMailboxRPC :
EASMaxDevices : 10
EASMaxDeviceDeletesPerMonth :
EWSMaxConcurrency : 10
EWSPercentTimeInAD : 50
EWSPercentTimeInCAS : 90
EWSPercentTimeInMailboxRPC : 60
EWSMaxSubscriptions : 5000
EWSFastSearchTimeoutInSeconds : 60
EWSFindCountLimit : 1000
IMAPMaxConcurrency :
IMAPPercentTimeInAD :
IMAPPercentTimeInCAS :
IMAPPercentTimeInMailboxRPC :
OWAMaxConcurrency : 5
OWAPercentTimeInAD : 30
OWAPercentTimeInCAS : 150
OWAPercentTimeInMailboxRPC : 150
POPMaxConcurrency : 20
POPPercentTimeInAD :
POPPercentTimeInCAS :
POPPercentTimeInMailboxRPC :
PowerShellMaxConcurrency : 18
PowerShellMaxTenantConcurrency :
PowerShellMaxCmdlets :
PowerShellMaxCmdletsTimePeriod :
ExchangeMaxCmdlets :
PowerShellMaxCmdletQueueDepth :
PowerShellMaxDestructiveCmdlets :
PowerShellMaxDestructiveCmdletsTimePeriod :
RCAMaxConcurrency :
RCAPercentTimeInAD : 5
RCAPercentTimeInCAS : 205
RCAPercentTimeInMailboxRPC : 200
CPAMaxConcurrency : 20
CPAPercentTimeInCAS : 205
CPAPercentTimeInMailboxRPC : 200
MessageRateLimit :
RecipientRateLimit :
ForwardeeLimit :
CPUStartPercent : 75
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
Name : BES Throttling Policy
DistinguishedName : CN=BES Throttling Policy,CN=Global Settings,CN=T-BX,CN=Microsoft Exchange,C
N=Services,CN=Configuration,DC=T-BX,DC=COM
Identity : BES Throttling Policy
Guid : a0d320ca-88d8-46a1-a0f4-c47a891ae0f3
ObjectCategory : T-BX.COM/Configuration/Schema/ms-Exch-Throttling-Policy
ObjectClass : {top, msExchGenericPolicy, msExchThrottlingPolicy}
WhenChanged : 23/02/2011 15:13:30
WhenCreated : 23/02/2011 15:13:30
WhenChangedUTC : 23/02/2011 15:13:30
WhenCreatedUTC : 23/02/2011 15:13:30
OrganizationId :
OriginatingServer : THOMSONS-DC01.T-BX.COM
IsValid : True



[PS] C:\Windows\system32>Set-Mailbox besadmin -ThrottlingPolicy "BES Throttling Policy"
Active Directory operation failed on tbx-dc1.T-BX.COM. This error is not retriable. Additional information: The name re
ference is invalid.
This may be caused by replication latency between Active Directory domain controllers.
Active directory response: 000020B5: AtrErr: DSID-03152395, #1:
0: 000020B5: DSID-03152395, problem 1005 (CONSTRAINT_ATT_TYPE), data 0, Att 9a0e8146 (msExchThrottlingPolicyDN)
+ CategoryInfo : NotSpecified: (0:Int32) [Set-Mailbox], ADConstraintViolationException
+ FullyQualifiedErrorId : 2338AEC7,Microsoft.Exchange.Management.RecipientTa sks.SetMailbox

[PS] C:\Windows\system32>

DSHThomsons 02-23-2011 10:16 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
OK looking better now...


[PS] C:\Windows\system32>Get-ThrottlingPolicy BESPolicy


RunspaceId : 060cdc52-5f32-4f06-ab86-7de5400c9c4f
IsDefault : False
AnonymousMaxConcurrency : 1
AnonymousPercentTimeInAD :
AnonymousPercentTimeInCAS :
AnonymousPercentTimeInMailboxRPC :
EASMaxConcurrency : 10
EASPercentTimeInAD :
EASPercentTimeInCAS :
EASPercentTimeInMailboxRPC :
EASMaxDevices : 10
EASMaxDeviceDeletesPerMonth :
EWSMaxConcurrency :
EWSPercentTimeInAD :
EWSPercentTimeInCAS :
EWSPercentTimeInMailboxRPC :
EWSMaxSubscriptions :
EWSFastSearchTimeoutInSeconds :
EWSFindCountLimit :
IMAPMaxConcurrency :
IMAPPercentTimeInAD :
IMAPPercentTimeInCAS :
IMAPPercentTimeInMailboxRPC :
OWAMaxConcurrency : 5
OWAPercentTimeInAD : 30
OWAPercentTimeInCAS : 150
OWAPercentTimeInMailboxRPC : 150
POPMaxConcurrency : 20
POPPercentTimeInAD :
POPPercentTimeInCAS :
POPPercentTimeInMailboxRPC :
PowerShellMaxConcurrency : 18
PowerShellMaxTenantConcurrency :
PowerShellMaxCmdlets :
PowerShellMaxCmdletsTimePeriod :
ExchangeMaxCmdlets :
PowerShellMaxCmdletQueueDepth :
PowerShellMaxDestructiveCmdlets :
PowerShellMaxDestructiveCmdletsTimePeriod :
RCAMaxConcurrency :
RCAPercentTimeInAD :
RCAPercentTimeInCAS :
RCAPercentTimeInMailboxRPC :
CPAMaxConcurrency : 20
CPAPercentTimeInCAS : 205
CPAPercentTimeInMailboxRPC : 200
MessageRateLimit :
RecipientRateLimit :
ForwardeeLimit :
CPUStartPercent : 75
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
Name : BESPolicy
DistinguishedName : CN=BESPolicy,CN=Global Settings,CN=T-BX,CN=Microsoft Exchange,CN=Services,C
N=Configuration,DC=T-BX,DC=COM
Identity : BESPolicy
Guid : a822d7d1-c593-4b78-beb2-5826093360b4
ObjectCategory : T-BX.COM/Configuration/Schema/ms-Exch-Throttling-Policy
ObjectClass : {top, msExchGenericPolicy, msExchThrottlingPolicy}
WhenChanged : 23/02/2011 15:24:13
WhenCreated : 23/02/2011 15:24:13
WhenChangedUTC : 23/02/2011 15:24:13
WhenCreatedUTC : 23/02/2011 15:24:13
OrganizationId :
OriginatingServer : THOMSONS-DC01.T-BX.COM
IsValid : True



[PS] C:\Windows\system32>

fadmin 02-23-2011 10:38 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Are you using the same SRP key on BES5.0 as in 4.1.6?

DSHThomsons 02-23-2011 10:44 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Hi fadmin,
No we've got a brand new SRP so we can have the 2 blackberry servers , 5 & 4 living side by side without any issues.

Thanks

DSHThomsons 02-23-2011 10:51 AM

Re: BES 5 Transported Migrated Users not working...please help!
 
Just to update after making changes to the BES Throttling Policy I still have the same issues.

When I run the IEMSTest tool I still get

Profile:
BlackBerryServer

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\besadmin>"C:\Research In Motion\BlackBerry Enterprise Server 5.0.0\tool
s\IEMSTest.exe"
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
OpenMsgStore() for this profile failed (8004011d)
C:\Users\besadmin>

Profile:
BlackBerryServer_MailStoreProfile


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\besadmin>"C:\Research In Motion\BlackBerry Enterprise Server 5.0.0\tool
s\IEMSTest.exe"
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
OpenMsgStore() for this profile failed (8004011d)
C:\Users\besadmin>

If anyone has ideas on how to troubleshoot this that would be appreciated !! :)

Thanks
Dom


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