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Old 03-07-2011, 08:51 AM   #1 (permalink)
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Default Made a Mistake

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I'm very new to the whole blackberry world and may have made a mistake.

First Iím running Bes Express version 5.0.2 supporting about 8 devices all the same devices 8350i.

I was trying to set up the OS push function by creating the software bundles. In my frustration from it not working I wanted to delete the configurations that I created and start over. I did not do it from the BAS like a good admin. Like a noob I did it from the database and deleted some entries from the os tables. Now when I go to edit supported blackberry device software bundles I get this error.

The data has been updated by another user and must be refreshed before making additional changes. Please cancel and edit again

Iím pretty sure I broke a connection between the database and the BAS. I just want to know how to repair the broken connection and be able to push out OS updates from the BES Express.
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Old 03-07-2011, 08:59 AM   #2 (permalink)
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Default Re: Made a Mistake

Basically, you're fvcked.
Restore the database from the backup you made right before you deleted entries. (You did make a backup, right?)
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Old 03-07-2011, 09:18 AM   #3 (permalink)
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Default Re: Made a Mistake

Have you seen my username amullennoob LOL. Unfortunatlly I did not. I thought about that after I deleted the entries. If I needed to uninstall BES Express and delete the old database and start over. Would my devices loose all of their data (contacts, etc.)
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Old 03-07-2011, 11:07 AM   #4 (permalink)
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Default Re: Made a Mistake

You're going to want to start over with a fresh database. I would never consider running a corrupt SQL database in a production environment.

Yes, your users are going to need to do a new Enterprise Activation on their handheld after you get the new BES set up. (The handhelds will need to be wiped first.)
They won't lose any PIM data as that is stored in your desktop email system. It will re-sync when you do the new EA.
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Old 03-07-2011, 11:27 AM   #5 (permalink)
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Default Re: Made a Mistake

Yes, you're definitely going to want to start over. And for the record, I've been administering our BlackBerry infrastructure for almost 4 years, and I've never once touched the database, aside from backing it up during upgrades.
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Old 03-07-2011, 11:47 AM   #6 (permalink)
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Default Re: Made a Mistake

Before I wipe the devices sould I back up their contacts first?
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Old 03-07-2011, 11:52 AM   #7 (permalink)
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Default Re: Made a Mistake

You can, but it doesn't really matter as it will pull them when you activate them again.
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Old 03-07-2011, 02:03 PM   #8 (permalink)
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Default Re: Made a Mistake

Only thing I have ever touched is the IT ADMIN QUEUE on BES 4.x after a SQL backup.

and delete a user stuck in pending delete.
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Old 03-08-2011, 03:51 AM   #9 (permalink)
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Default Re: Made a Mistake

Regarding the original problem: The OS push over the air is only working if your carrier supports it and if you've got the OSs installed on your BES.

As the others state, you have to setup BES on a fresh DB, activate all the users again. Everything that is on Exchange (i.e. Mails, Contacts, Calendar, Tasks, Notes etc.) will be back on the devices after activation, so no need to do a backup.

Other stuff will be lost (due to the wipe): SMS, Internet Favourites, Alarm settings etc. etc.

After you've done all this, configure the OS push again, and if it doesn't work, let us know here, so we can help.
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Old 03-08-2011, 06:16 AM   #10 (permalink)
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Default Re: Made a Mistake

Quote:
Originally Posted by freakinvibe View Post
Regarding the original problem: The OS push over the air is only working if your carrier supports it and if you've got the OSs installed on your BES.
I don't think that you'd need OS installed on your BES. Just search for available wireless OS updates and if there is one listed and supported by your carrier you create software configuration. The same as for wired OS software configuration. Then when all done you assign it to a user and upgrade is pushed from carrier wirelesly to a user you assigned it to. Too bad not many models are supported and usually in our case all latest models that are already at the latest level.

Last edited by fadmin : 03-08-2011 at 06:17 AM.
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Old 03-08-2011, 07:44 AM   #11 (permalink)
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Default Re: Made a Mistake

Quote:
Originally Posted by freakinvibe View Post
Regarding the original problem: The OS push over the air is only working if your carrier supports it and if you've got the OSs installed on your BES.
Not exactly. You don't need the OS installed on BES at all. It just needs to be supported by BES.
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Old 03-08-2011, 08:41 AM   #12 (permalink)
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Default Re: Made a Mistake

Was quicker then Blackberry God himself.
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Old 03-08-2011, 08:48 AM   #13 (permalink)
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Default Re: Made a Mistake

Quote:
Not exactly. You don't need the OS installed on BES at all. It just needs to be supported by BES.
That depends on the setting:

"BlackBerry Device Software deployment managed by BlackBerry Administration Service"

If you have set that to "Yes", you have to load and configure each device OS you want to send to your device. You have to do that through the option:

"Manage BlackBerry Device Software bundles"

I am pretty sure that @amullennoob has switched "BlackBerry Device Software deployment managed by BlackBerry Administration Service" to "Yes" otherwise he would not have had the option to create device OS bundles.
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Old 03-08-2011, 09:04 AM   #14 (permalink)
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Default Re: Made a Mistake

Quote:
Originally Posted by fadmin View Post
Was quicker then Blackberry God himself.
Holy shit... my bad. I didn't even see your post right above mine.
Sorry about that!
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Old 03-08-2011, 09:43 AM   #15 (permalink)
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Default Re: Made a Mistake

Quote:
Originally Posted by freakinvibe View Post
That depends on the setting:

"BlackBerry Device Software deployment managed by BlackBerry Administration Service"

If you have set that to "Yes", you have to load and configure each device OS you want to send to your device. You have to do that through the option:

"Manage BlackBerry Device Software bundles"

I am pretty sure that @amullennoob has switched "BlackBerry Device Software deployment managed by BlackBerry Administration Service" to "Yes" otherwise he would not have had the option to create device OS bundles.
"BlackBerry Device Software deployment managed by BlackBerry Administration Service" should be switched to yes no matter what kind of OS upgrade you want to manage from your BES, wired or wireless. As long as I am concerned there is no device software bundle that you can download from carrier or RIM (publicly available) on your BES and push that wirelesly to a user. They are all wired only.
If you want to push OS updates wirelesly but controlled by your BES IT policies and software configuration, OS needs to be available from your carrier. If they don't make any of them available to create software configuration then you won't be able to create wireless software configurations but only wired.
Needless to say that either way sucks in BES 5.0.
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Old 05-18-2011, 03:51 PM   #16 (permalink)
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Default Re: Made a Mistake

Thank you all for your input. It has really help a TON
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