BlackBerry Forums Support Community

sbishop · 03-29-2011, 12:29 PM

Hi, i'm having an issue forwarding emails to my blackberry that i'm receiving from my telco with voicemail attachments.

Here is the bizarre issue. If i leave myself a voicemail, i receive an email with a wav attachment in my inbox but no attachment on my blackberry. BUT if i copy and paste the attachment into a new email..it works great. AND if i forward the email with the attachment to myself if doesn't work.

Seems to be an issue with the email, has anyone seen this? any suggestions?

Just to be clear, emails sent with wav attachments works fine except the ones from the Telco.

thanks
Steve

knottyrope · 03-29-2011, 01:50 PM

What method of transport does the Telco use to send the email?

sbishop · 03-29-2011, 02:03 PM

Knottyrope, i'm assuming you are looking for "smtp" or other transport methods?

i don't know the answer yet, waiting for a call back.

What other types of methods are they?

Steve

knottyrope · 03-29-2011, 02:44 PM

SMTP, POP, IMAP, MAPI

also what type of encoding is being used in the emial?

can you post the headers?

sbishop · 03-29-2011, 03:06 PM

Here is the header. domain names/IP/telephone numbers have been replace with ****

Microsoft Mail Internet Headers Version 2.0
Received: from *.*.* ([*.*.*.*]) by *.*.com with Microsoft SMTPSVC(6.0.3790.4675);
Tue, 29 Mar 2011 14:06:43 -0300
To:
**********@message.*.*
From:
"*********" <********@message.*.*>
Received: from unknown (HELO *.*.*.*) ([*.*.*.*])
by *.*.*.* with ESMTP; 29 Mar 2011 14:15:16 -0300
x-cds-complex-name: *-*
Message-ID: <4d9211a2.1598e324.4ea42c38.4f5a00bc@*.*.*.icn>
Subject: =?iso-8859-1?Q?call_from_*********?=
Date: Tue, 29 Mar 2011 14:06:42 -0300
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="=====>>MDAS 1301418402<<====="
Return-Path: ********@message.*.*
X-OriginalArrivalTime: 29 Mar 2011 17:06:43.0002 (UTC) FILETIME=[AD6521A0:01CBEE33]

--=====>>MDAS 1301418402<<=====
Content-Type: text/html;charset=ISO-8859-1
Content-ID: <HTML>
Content-Transfer-Encoding: BASE64
Content-Length: 3080

--=====>>MDAS 1301418402<<=====
Content-Type: audio/wav
Content-Disposition: attachment;filename=452.wav
Content-Description: Voice File
Content-ID: <2>
Content-Transfer-Encoding: BASE64
Content-Length: 40272

--=====>>MDAS 1301418402<<=====--

knottyrope · 03-29-2011, 03:12 PM

take a read
Uuencode attachments that are sent from non-Exchange servers are displayed as garbled text in Exchange Server 2003 Service Pack 2

sbishop · 04-05-2011, 07:59 PM

Got it working, if i disable "Enable HTML Email" i can then receive the attachment!

Thanks

BlackBerry Forums Support Community

Voicemail to email wav attachment won't forward to handheld from Telco