BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-06-2011, 10:02 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2006
Model: 8300
Carrier: Bell Mobility
Posts: 53
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Attachments only appear in 'get plain text' mode

Please Login to Remove!

Recently a strange problem has been reported by a number of users (including myself).
Attachments (both XLS and PDF) that show up in Outlook do not appear in the message on the Blackberry. This seems random, because some XLS and PDFs DO show up as expected.
If I choose 'get plain text' on the message, the attachment appears and can be viewed on the Blackberry.
Any ideas?
Offline  
Old 04-06-2011, 10:46 AM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: PRIV
OS: 5.1.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,133
Post Thanks: 352
Thanked 353 Times in 330 Posts
Default Re: Attachments only appear in 'get plain text' mode

What version BES?
What version mail server?
What device and its OS?
__________________
unlock your phone here http://freemyblackberry.com/
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Old 04-06-2011, 11:19 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2006
Model: 8300
Carrier: Bell Mobility
Posts: 53
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Attachments only appear in 'get plain text' mode

BES 4.1.6.14.
Exchange 2003.
Seems to only be happening on 5.x and 6.x devices.


Quote:
Originally Posted by knottyrope View Post
What version BES?
What version mail server?
What device and its OS?
Offline  
Old 04-11-2011, 08:42 AM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2006
Model: 8300
Carrier: Bell Mobility
Posts: 53
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Attachments only appear in 'get plain text' mode

any ideas?
Offline  
Old 04-11-2011, 08:56 AM   #5 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: PRIV
OS: 5.1.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,133
Post Thanks: 352
Thanked 353 Times in 330 Posts
Default Re: Attachments only appear in 'get plain text' mode

do this first.

KB13589-How to update the "device.xml" and "vendor.xml" files



Then restart the attachment service on BES and try again.



Also might want to look into upgrading to SP7 and MR3
__________________
unlock your phone here http://freemyblackberry.com/
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Old 04-11-2011, 09:42 AM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2006
Model: 8300
Carrier: Bell Mobility
Posts: 53
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Attachments only appear in 'get plain text' mode

That didn't work.
We purchased 5.0 recently. Just haven't had the opportunity to implement it yet.
I guess that'll be our next step.
Thanks.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Attachments only appear in 'get plain text' mode
Thread Thread Starter Forum Replies Last Post
Blackberry - No Attachments when Inline Image/Logo in Email RayFrangie General 9700 Series Discussion - Bold 2 0 02-02-2010 05:59 PM
HTML Email - Should I Get Plain Text Alternative? jethrodesign General BlackBerry Discussion 6 12-16-2008 05:35 PM
ScrollChangeListener ambar Developer Forum 2 09-29-2008 12:35 AM
HTML attachment appears as plain text keplens RIM Software 0 08-12-2008 10:41 AM
Nextel Blackberry Users pcbguy BlackBerry Guides 27 11-26-2006 11:02 PM

Computer Boards Inc. CIO-DAS1600/12 Analog and Digital I/O Board
$99.0
Computer Boards Inc. CIO-DAS1600/12 Analog and Digital I/O Board pictureIOTech ADC488/16 Measurement Computing Analog-Digital Converter ADC
$81.26
IOTech ADC488/16 Measurement Computing Analog-Digital Converter ADC pictureComputer Boards CIO-DAS802/16 Analog Input and Digital I/O
$349.99
Computer Boards CIO-DAS802/16 Analog Input and Digital I/O pictureSCI 080-2440 Rev. H PCB Control Computer Analog Multiplexer Circuit Board
$54.99
SCI 080-2440 Rev. H PCB Control Computer Analog Multiplexer Circuit Board pictureExtron RGB192 (VGA) 60-486-01 Analog Computer-Video Interface **NEW In Box**
$110.0
Extron RGB192 (VGA) 60-486-01 Analog Computer-Video Interface **NEW In Box** picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.