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Old 04-06-2011, 10:37 PM   #1 (permalink)
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Default Sms Getting Block On Bes

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hi.

I have one user out of 9000 users who is facin very typical issue.He works for client and client has few servers whcih genrate text messages for any issue in servers.This user is suppose to get those text messages like SMS but he is not recieving those.

I have got all contents blocking from TMOBILE for this user but still no solution.

Is there any thing we can check on BES for cheking blcking of text messages.

As per user before email activation he was reciving alerts but it stopped formt he dat he activated his BB
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Old 04-07-2011, 01:24 AM   #2 (permalink)
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Default Re: Sms Getting Block On Bes

In a standard setup, SMS messages are not blocked. SMS messages are not passing through the BES, so even if the BES is down, you can send and receive SMS.

But it is possible to set an IT policy on the BES that prevents SMS. Check through your policies:

Device only > Allow SMS

This should be set to "Yes".
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Old 04-07-2011, 09:41 PM   #3 (permalink)
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Default Re: Sms Getting Block On Bes

Thanks for suggestion.He is not recieving SMS fro just one application where as normal text is working.
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Old 04-08-2011, 02:31 AM   #4 (permalink)
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Default Re: Sms Getting Block On Bes

IT Policies can't block text messages specific to a sender. So either this application is sending PIN messages or mails. Or the application is not sending the SMS correctly or to the correct number.

I would check what the application is doing exactly and try to send to a different number from the application and see if that works.
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