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Old 04-08-2011, 09:54 AM   #1 (permalink)
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Unhappy Software configuration removes Docs to Go & other apps

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Hi,

I created a software configuration to whitelist certain apps and blacklist all others from being downloaded. The whitelist/software config works great - the required apps push to the handhelds as designed. However, because I have set the disposition of unlisted apps to DISALLOWED, the software config strips Documents to Go (the core app, standard on the 9650 BlackBerries that we are using) and also the Verizon Push to Talk app. Now users cannot open Office docs, and they also get VZ PTT app errors on reboot (it asks for app connection permissions to be changed, but all permissions are locked on Deny).

The cod/alx files on DataViz' site result in the BB asking for a license key, so I cannot use those. I also tried to extract the resident Docs to Go cod file from a BlackBerry that is not in the software config, and it is not extractable using the desktop manager method.

Does anyone have this experience or can anyone help me with this? Even just someone to commiserate would help me in my dealings with RIM.
Thanks,
Diane
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Old 04-08-2011, 10:16 AM   #2 (permalink)
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Default Re: Software configuration removes Docs to Go & other apps

We have similar behaviour with our 9780 with OS 6 on. But upon configuring the software config with disallowed for unlisted apps, we have lost the following apps (which were part of the factory delivery on the phone):

Facebook
Twitter
Yahoo Messenger
Google Talk
MSN IM

but we still have

Documents to Go

I can't comment on VZ PTT as we are not with Verizon, but it seems that RIM has certain categories of applications, something like "core", "add-on" and "third-party". I think the first two will never be deleted, but the "third-party" will be deleted if not listed.

I don't know how to change the category of an App, probably not possible.
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Old 04-08-2011, 01:46 PM   #3 (permalink)
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Default Re: Software configuration removes Docs to Go & other apps

Thanks for the info - actually, this may help you, but it does not help me:

They wouldn't let me post the whole URL (because I am a newbie here), but it is at blackberryforums.com/bes-admin-corner/243086-bes-software-configuration-removes-appworld-youtube-social-media-os-6-a.html
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Old 04-11-2011, 03:16 AM   #4 (permalink)
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Default Re: Software configuration removes Docs to Go & other apps

Thank you, haven't seen that yet, but surely it makes sense to update the policies.
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Old 04-11-2011, 06:44 AM   #5 (permalink)
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Default Re: Software configuration removes Docs to Go & other apps

Maybe this KB can help:

KB20638-When third-party application downloads are disallowed or specific software is white listed using a software configuration default applications are removed from the BlackBerry smartphone

It is beyond me how to do what they suggest in this KB in BES 5.0 as there is no way you can see content of device software bundle (the way you could in 4.1.x) . Or at least I don't see how that can be done.

Last edited by fadmin : 04-11-2011 at 06:49 AM.
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