BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-11-2011, 11:17 AM   #1 (permalink)
New Member
 
Join Date: May 2007
Model: 8830
PIN: N/A
Carrier: verizon
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Need help with BES express 5.02 and Exchange 2010 sp1 Multi tenant Calendar sync

Please Login to Remove!

Thank you in advance for any help anyone can give.


To preface, I have already gone through several guides including Daniel Noakes' "exchangegeek" blog And I am still having issues. People say they have gotten this working, but I have not heard back from any of them if Calendar sync does indeed work both ways for them or not.

Everything works, EXCEPT for Blackberry to Exchange Calendar sync. Email works, contacts work, calendar from Exchange to Blackberry works.

Things I have tried include Uninstall and reinstall of BES. Removing MAPI CDO 1.2.1 (newest from February) and installing older CDO. Removing older CDO and Reinstalling Newest Mapi. Creating a new service account. Checking, rechecking, and rechecking the rechecked permissions.

I still get the below in the MAGT log when it tries to sync from the blackberry calendar, which normally is fixed by permissions or changing the service account:

[40574] (04/11 10:59:55.410):{0x9A4} CDO helper 01839CA8 started, PID 7244
[40000] (04/11 10:59:55.633):{0x1340} {mail at tenantdomain.com} StartCalHelper - CDO profile created BES_CDO_2268_3
[30001] (04/11 10:59:56.617):{0x9A4} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (04/11 10:59:56.617):{0x9A4} Server = mailserver, Mailbox = /o=mailserver/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=podcast Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (04/11 10:59:56.617):{0x9A4} {podcast} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (04/11 10:59:56.617):{0x9A4} CDO initializing failure in CDO helper 01839CA8 (1)
[30001] (04/11 10:59:58.226):{0x9A4} CDOCalendar::Initialize - Code = 800406f9, WCode = 04f9, Code meaning = IDispatch error #1273,
[30002] (04/11 10:59:58.226):{0x9A4} Server = mailserver, Mailbox = /o=mailserver/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=podcast Description = The information store could not be opened. [MAPI 1.0 - [MAPI_E_LOGON_FAILED(80040111)]]
[30180] (04/11 10:59:58.226):{0x9A4} {podcast} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (04/11 10:59:58.226):{0x9A4} CDO initializing failure in CDO helper 01839CA8 (2)
[30001] (04/11 10:59:59.735):{0x9A4} CDOCalendar::Initialize - Code = 800406f9, WCode = 04f9, Code meaning = IDispatch error #1273,
[30002] (04/11 10:59:59.735):{0x9A4} Server = mailserver, Mailbox = /o=mailserver/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=podcast Description = The information store could not be opened. [MAPI 1.0 - [MAPI_E_LOGON_FAILED(80040111)]]
[30180] (04/11 10:59:59.735):{0x9A4} {podcast} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (04/11 10:59:59.735):{0x9A4} CDO initializing failure in CDO helper 01839CA8 (3)
[30001] (04/11 11:00:01.344):{0x9A4} CDOCalendar::Initialize - Code = 800406f9, WCode = 04f9, Code meaning = IDispatch error #1273,
[30002] (04/11 11:00:01.344):{0x9A4} Server = mailserver, Mailbox = /o=mailserver/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=podcast Description = The information store could not be opened. [MAPI 1.0 - [MAPI_E_LOGON_FAILED(80040111)]]
[30180] (04/11 11:00:01.344):{0x9A4} {podcast} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (04/11 11:00:01.344):{0x9A4} CDO initializing failure in CDO helper 01839CA8 (4)
[30001] (04/11 11:00:02.853):{0x9A4} CDOCalendar::Initialize - Code = 800406f9, WCode = 04f9, Code meaning = IDispatch error #1273,
[30002] (04/11 11:00:02.853):{0x9A4} Server = mailserver, Mailbox = /o=mailserver/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=podcast Description = The information store could not be opened. [MAPI 1.0 - [MAPI_E_LOGON_FAILED(80040111)]]
[30180] (04/11 11:00:02.853):{0x9A4} {podcast} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (04/11 11:00:02.853):{0x9A4} CDO initializing failure in CDO helper 01839CA8 (5)
[40000] (04/11 11:00:03.842):{0x1340} {mail at tenantdomain.com} CDO helper 01839CA8 returned error 'CAL_CDO_INIT_FAILED' failed for LongTermEntryId=0 in LaunchCalHelper
[40000] (04/11 11:00:03.849):{0x1340} {mail at tenantdomain.com} Unable to launch CDO helper in SynchronizeHelper
[40000] (04/11 11:00:03.849):{0x1340} {mail at tenantdomain.com} Unable to process message with LongTermEntryId=0 in SynchronizeHelper
[20216] (04/11 11:00:03.849):{0x1340} {mail at tenantdomain.com} Synchronize() failed: ERR_FAIL, Tag=743
[40000] (04/11 11:00:03.850):{0x1340} {mail at tenantdomain.com}-HandleAppointmentToSynchronize-Exit-rc=Error
[40279] (04/11 11:00:03.850):{0x1340} {mail at tenantdomain.com} SubmitToRelaySendQ, Tag=743
[40000] (04/11 11:00:03.850):{0x15B8} [BIPP] Send status DATA_ACCEPTED, Tag=743
[40580] (04/11 11:00:03.859):{0x9A4} CDO helper 01839CA8 closing after CDO initialize failure
[40000] (04/11 11:00:03.859):{0x9A4} CalHelper failed 01839CA8, ErrorCode = -11, Thread activity was Checking CDO object list
[40577] (04/11 11:00:04.463):{0x9A4} CDO helper 01839CA8 stopped
Offline  
Old 04-12-2011, 04:03 AM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default Re: Need help with BES express 5.02 and Exchange 2010 sp1 Multi tenant Calendar sync

You should run IEMSTest and post the result here.
Offline  
Old 04-12-2011, 10:54 AM   #3 (permalink)
New Member
 
Join Date: May 2007
Model: 8830
PIN: N/A
Carrier: verizon
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Need help with BES express 5.02 and Exchange 2010 sp1 Multi tenant Calendar sync

I had ran that, but it does not output anything for users in tenant domains. The utility quits. For example, when picking podcast, one of my BES users:

If I run it on BESadmin it gives the following
Opening Default Message Store Mailbox - BESadmin
{BESadmin@hosted.local} Unable to find user in AD

BESadmin: Opening message store using
/o=mailit/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recip
ients/cn=BESadmin
/o=mailit/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi
guration/cn=Servers/cn=MAILIT/cn=Microsoft Private MDB
BESadmin: Mailbox opened successfully
BESadmin: Root Folder opened successfully
BESadmin: Folder created successfully
BESadmin: Test folder deleted successfully
BESadmin: MAPI test completed successfully
BESadmin: CDO Server Name: MAILIT
BESadmin: CDO Mailbox DN: /o=pcsmailit/ou=Exchange Administrative Group (FYDIBOH
F23SPDLT)/cn=Recipients/cn=BESadmin
BESadmin: CDO logon successful
BESadmin: Get default calendar folder successful
BESadmin: Get calendar folder name successful: 'Calendar'
BESadmin: CDO test completed successfully
BESadmin: Failed to check Active Directory for Send As permissions (80070057)
BESadmin: Initializing EWS Proxy... successful
BESadmin: Configuring User... failed

I am guessing it is confused on the AD permissions because it is BESadmin trying to read BESadmin and besadmin has all permissions to itself.

AD permissions exist for send as on users in the tenant domains for BESadmin.
Offline  
Old 04-12-2011, 01:19 PM   #4 (permalink)
New Member
 
Join Date: May 2007
Model: 8830
PIN: N/A
Carrier: verizon
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Need help with BES express 5.02 and Exchange 2010 sp1 Multi tenant Calendar sync

Quote:
Originally Posted by martyllian View Post
I had ran that, but it does not output anything for users in tenant domains. The utility quits. For example, when picking podcast, one of my BES users:
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility>iemstest
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Version 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - BESadmin
{BESadmin@hosted.local} Unable to find user in AD
Offline  
Old 04-13-2011, 03:02 AM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default Re: Need help with BES express 5.02 and Exchange 2010 sp1 Multi tenant Calendar sync

It look like there is a problem with the Mapi Profiles on your BES. Have you tried to re-create them? Check this KB:

KB10285-How to re-create the BlackBerry Enterprise Server MAPI profile
Offline  
Old 04-14-2011, 02:39 PM   #6 (permalink)
New Member
 
Join Date: May 2007
Model: 8830
PIN: N/A
Carrier: verizon
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Need help with BES express 5.02 and Exchange 2010 sp1 Multi tenant Calendar sync

So, I figured out what was wrong with my users. Someone set up the hosting and mailbox plans and decided Imap didnt need to be active on the packages. =P

Updated service plans to activate imap, and everything worked.
Offline  
Old 04-15-2011, 12:55 AM   #7 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default Re: Need help with BES express 5.02 and Exchange 2010 sp1 Multi tenant Calendar sync

Glad you found a solution, but it is strange as IMAP is a protocol for e-mail only, has nothing to do with calendar sync. And BES is not using IMAP.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Need help with BES express 5.02 and Exchange 2010 sp1 Multi tenant Calendar sync
Thread Thread Starter Forum Replies Last Post
Migrated GW calendar items not syncing to new BES Express / Exchange devices Jeffk813 BES Admin Corner 0 02-01-2011 08:44 AM
Exchange 2003 with BES 4.1.4 and exchange 2010 coexistence ed_blackberry BES Admin Corner 7 12-01-2010 09:05 AM
BB Enterprise Express 5.0 stopped to work after install the Exchange 2010 SP1 lbravo General BlackBerry Discussion 1 10-26-2010 10:02 AM
Incomplete Calendar Sync Hawg Daddy BES Admin Corner 5 12-11-2008 07:13 PM
BES 4 Calendar wireless sync not working labberton BES Admin Corner 26 03-02-2006 01:50 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.